Assistant IT Manager

Assistant IT Manager
Job Code #AIT03-ATL43

JOB DESCRIPTION

Alora Healthcare Systems is a national leader in providing automation software solutions to home health care providers with unparalleled service. We are seeking highly talented individuals with strong technical troubleshooting skills and a passion for providing exceptional service to join our team.

As an Assistant IT Manager, you will provide exceptional support to the IT Manager in their day-to-day tasks. Responsibilities include assisting our technical support team in a tier 3 technical support capacity solving customer issues related to the usability of our proprietary software. Also, you will help the IT Manager with the maintenance of our server infrastructure. Excellent customer service, problem-solving skills, and the ability to stay abreast of new technologies are essential to success. Other projects and tasks may be assigned.

REQUIRED SKILLS & ABILITIES:

• Extensive experience managing and maintaining Windows servers
• Experience maintaining, querying and updating MS SQL Server databases
• Solid experience maintaining infrastructure deployed in AWS
• Previous knowledge and experience working with service desk software, preferably Jira
• Ability to remotely diagnose and resolve software and hardware related issues
• Excellent verbal and written communication skills with clients and team
• High emotional intelligence with passion for self-development
• Exceptional client satisfaction skills
• Ability to learn, grow, and adapt in a fast paced environment

COMPANY DESCRIPTION

This could be your dream job and company to capitalize on your experience and advance your career in a great environment. We have a group of high-performing professionals who are partners to our clients with a commitment to enabling their success. We hire the best to support that mission.

Our long standing relationships with our clients is a testimonial to our commitment of taking an active interest in understanding our customer’s needs and enabling their success through application of software. We grow because we are passionate about what we do, the clients that we serve and the potential we can achieve. Our success is based on the drive of our people to support our clients and each other.

As a member of our team, you will demonstrate a passion in providing exceptional service, bringing out the best in yourself, accountability, teamwork, ongoing learning and professional development. Your potential will only be limited by your drive and passion to be the best.

COMPENSATION AND BENEFITS

We provide growth opportunities, competitive pay with comprehensive benefits to hire, retain and develop our diverse people. Benefits include Health Insurance, Dental, Vision, Paid Time Off (PTO), Term Life, Long Term Disability, Short Term Disability, Flexible Spending Account (FSA), 401(k), Holiday Pay, Employee Assistance Program (EAP) and ongoing Professional Development.

Job Type: Full-time

Pay: $75,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Yearly pay

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• AWS: 2 years (Required)
• IT support: 3 years (Preferred)
• Microsoft Windows Server: 3 years (Preferred)
• SQL: 3 years (Required)

Work Location: Remote