Associate Billing Specialist - National Remote

Benefits

• 401(k)
• 401(k) matching

Full job description
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Opportunities at Change Healthcare, part of the Optum family of businesses. We are transforming the health care system through innovative technology and analytics. Find opportunities to make a difference in a variety of career areas as we all play a role in accelerating health care transformation. Help us deliver cutting-edge solutions for patients, hospitals and insurance companies, resulting in healthier communities. Use your talents to improve the health outcomes of millions of people and discover the meaning behind: Caring. Connecting. Growing together.

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am – 4:30pm. It may be necessary, given the business need, to work occasional overtime or weekends.

• All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Ensure billing inventory for all assigned accounts is managed within defined processes and meets activity metrics and financial goals, as set by the company.
• Responsible for ensuring the timely and accurate primary and/or secondary billing of all accounts of assigned inventory.
• Responsible for entering any required updates into the client system to ensure accurate billing.
• Responsible for denial or error resolution of all assigned claims.
• Ensure proper and timely notes are documented in both Change Healthcare system and client system.
• Keeps the manager aware of any issues that may be impacting claims resolution.
• Helps to build and maintain strong, long-lasting customer relationships.

What makes this a special challenge? For one, we want to create a quality experience for every person we serve. So the bar is high for accuracy, communications style and effectiveness. You'll need to be researching and resolving problems before, during and after calls within a high volume, demanding environment.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 1+ years experience billing with denial and error resolution in a hospital setting
• Experience with EPIC, Cerner, Meditech, or other PAS
• Ability to adhere HIPPA policies and confidentiality processes
• Experience with Assurance (ePremis, Relay), SSI, or other billing systems
• Hospital UB04 billing experience - sending out claim forms, attaching documents, etc.
• Knowledge of Commercial, Worker’s Comp, Medicaid, and/or Medicare billing guidelines
• Proficient in the use of Microsoft Office Applications (Microsoft Excel, Microsoft Outlook, Microsoft Word, Microsoft Teams)
• Ability to work our normal business hours of 8:00am - 4:30pm. It may be necessary, given the business need, to work occasional overtime or weekends.

Preferred Qualifications:

• Experience with Medicaid billing in multiple states

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Strong communication skills
• Strong customer service skills
• Strong follow-up and organizational skills
• Ability to work collaboratively within a team

California, Colorado, Connecticut, Nevada, New Jersey, New York, Washington or Rhode Island Residents Only: The salary range for California / Colorado / Connecticut / Nevada / New Jersey / New York / Washington / Rhode Island residents is $16.00 - $27.31.Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.