Automotive Service Advisor / MAP Advisor

Job Description:

The ideal individual in this role will have two years hands-on automotive repair experience or equivalent technical education. He or she will be responsible for managing and authorizing maintenance repairs on behalf of Wheels and within clients’ parameters, ensure safety related and scheduled repairs are completed, approve proper repair based on mileage, months in service and prior repair history – majority of time will be spent negotiating cost of repair to the fleet price or the pre-negotiated Wheels Network rates and times. The Automotive Service Advisor should use a consultative approach including providing a repair recommendation.

Other assigned duties and responsibilities will include but is not limited to:

• Adhere to current parts and labor reference guides for parts pricing and labor times
• Manage client authorizations limits and instructions
• Conduct proper follow up on all down vehicles and pending transactions
• Resolve transaction discrepancies with vendors
• Escalate all client approvals to team lead or mentor
• Document client savings
• Clearly, and accurately document transaction in activity log
• Submit all component failures repaired at dealerships to the warranty team that qualify for "goodwill adjustments"
• Adhere to contact center scheduling and performance metrics
• Meet key performance indicators on quality & transactional performance (e.g. coaching/mechanical evaluations, communication, documentation, OON Fees, etc.)
• Understanding of Driver Services & Network Management MAP & Collision functions
• Able to work flexible schedule to support hours of operation (may include weekends)

SKILLS/COMPETENCIES:

• Technical knowledge of automotive repair
• Customer service oriented
• Clear, concise communication both verbally and in writing
• Creative and efficient problem solving
• Experience with industry labor guides: AllData, Mitchell On Demand, Motors
• Proficient in Windows and Microsoft Office (Outlook)
• Able to type 25wpm

EDUCATION and/or EXPERIENCE:

• ASE C1 and one of the following A4, A5, A6, or A7 within first 12 months
• High School diploma or equivalent required
• Fleet industry experience a plus
• Some college preferred but not Required
• We offer an excellent benefits package as well as compensation, including 401 (k) company match.

You have the luxury to work from home: ANY LOCATION IN NORTH AMERICA

• Awarded as Chicago’s 101 Best and Brightest Companies to Work For
• Awarded as Top 100 Workplaces by Chicago Tribune
• Awarded The Stevies – The American Business Award as well as CIO 100 Honoree and many more!

The more reason why you should join our amazing team as we continue to grow! We are seeking professional customer-centric individuals who share our commitment to and enthusiasm for providing world-class client service – if this describes you then we’d like to hear from you.

Wheels, Inc. was established in 1939 as the world's first automotive fleet leasing and management company. With $1.6 Billion in Sales and $3 Billion in assets, it’s no surprise why we’re one of the largest privately-held companies in North America, Wheels features a portfolio of 324,000 vehicles under management across the continent, capabilities in 40 countries worldwide, and a client base that consists of some of the best-known businesses in the world. In addition to vehicle acquisition and leasing, Wheels provides numerous specialized services that help all sorts of organizations manage their fleets. These include driver/vehicle support functions like maintenance management, fuel cards, and registration processing, as well as strategic account-level consultation to drive optimal fleet efficiency and measure results.

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EEO Statement

Wheels Donlen is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

Wheels Donlen is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.