Benefit and Eligibility Worker (Human Services Specialist 3)

Benefits

• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Agency:
Department of Human Services
Salary Range:
$3,265.00 - $4,913.00
Position Type:
Employee
Position Title:
Benefit and Eligibility Worker (Human Services Specialist 3)
Job Description:

We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with theEquity North Star as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

Are you passionate about engaging with families and communities? Are you committed to ensuring the well-being of others and offering them support? Would you enjoy working with a team that is dedicated to serving children, families, and communities? If so, we’d love to hear from you!

Oregon Department of Human Services (ODHS), A place to belong and make a difference!

When you join theODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision.

We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency and we are committed to integrating equity into all we do. TheEquity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice.

We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, andcompetitive benefits packages including health, dental, vision and much more!

What you need to qualify
Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients, and interpreting and applying the policies, rules, and guidelines that are applicable to the client's situation.
OR
Any college courses may be substituted for the two years of general experience on a year-for-year basis (45 quarter hours is equivalent to one year of experience). A photocopy of your transcripts must be attached to your application materials if using college courses to meet the minimum qualifications.

Essential attributes

We are looking for candidates with:

• Experience working objectively and supporting people under emotional and financial stress and from a variety of cultures
• Technical and attention to detail is vital
• Ability to make decisions and elicit pertinent information in interviewing situations while allowing the client dignity and respect
• Experience working and collaborating in a team environment
• Bilingual encouraged (Spanish, Vietnamese, Russian). Other languages welcome

Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process.

Your duties at a glance

As a Benefits and Eligibility Worker, you will:

• Determine initial eligibility for Medicaid, APD Financial Eligibility, TANF, SNAP, Medical and Employment Related Day Care applicants
• Interview applicants by phone to gather information to assess and determine if there is a need for services and benefits
• Explain the programs, policies and procedures,
• Provide in-depth interviewing by comparing information on forms to statements given by the participants
• Analyze all information obtained and apply to policies and guidelines to determine eligibility
• Make decisions to approve or deny the case

Working conditions

The employee’s work is conducted by phone or computer in office or remotely. Work can require travel, including overnight and there is a possibility of working in other sites for special events. Employee will have phone contact with a range of people including some exhibiting anger and frustration. The employee will be exposed to a range of emotionally charged issues and will need to respond professionally, while continuing the eligibility intake.

This position requires that a minimum of the first 90 days be spent in the office. Remote work may be considered after training is complete. The work schedule for this position is 8am to 5pm during training. Once training is completed, the schedule will be either 9:50am-6:50pm or 10:05am-7:05pm Monday-Friday. This is a call center environment where you will be answering incoming calls for the majority of your shift each day.

Office environment has heating, ventilation and air conditioning. This position has limited physical exertion and requires sitting at a terminal answering back to back telephone calls for the majority of the work day.

Application instructions & requirements

Your work history profile and resume are the perfect opportunity to highlight your interest in the position and demonstrate your skills, lived and/or work experience that shows you are an excellent candidate for the position.

Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
Current State of Oregon employees: Apply via your employee Workday account.
If you are not a current State of Oregon employee, view thisapplication instructional video
.
After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.

Additional requirements

• Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the
• United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Helpful information

• This recruitment may be used to fill future vacancies.
• Have questions about Workday, and want some tips on understanding the state application process? Check out our Oregon job opportunities page.

If you need an accommodation under the Americans with Disabilities Act (ADA), have questions or need assistance with the application process, please contact Bonnie Nyssen