Call Center Admin Assistant

We are seeking an experienced and dedicated Administrative Assistant to join our dynamic team. As an Administrative Assistant, you will play a crucial role in managing inbound calls, addressing employment verifications, employee inquiries, and overseeing the I-9 completion and onboarding processes. Your excellent communication skills, attention to detail, and strong organizational abilities will contribute to the smooth functioning of our administrative operations.

Key Responsibilities:

Inbound Call Management:

• Answering incoming calls from employees and external parties promptly and professionally.
• Providing accurate and relevant information to employees regarding various HR-related inquiries.
• Handling employment verifications and responding to inquiries from third-party agencies in compliance with company policies.

Employee Support:

• Assisting employees with questions related to benefits, policies, procedures, and other HR matters.
• Offering exceptional customer service and resolving issues in a timely and efficient manner.
• Escalating complex inquiries to the appropriate HR personnel when necessary.

I-9 Completion and Onboarding:

• Ensuring the timely and accurate completion of Form I-9 for new hires, in compliance with federal regulations.
• Collaborating with new hires to verify their employment eligibility documentation.
• Coordinating and facilitating the onboarding process, including the collection of required documents and forms.

Documentation and Record Keeping:

• Maintaining accurate and up-to-date records of employee inquiries, verifications, and onboarding processes.
• Ensuring the confidentiality and security of sensitive employee information.

Qualifications:

• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Proficiency in using Microsoft Office Suite.
• Familiarity with employment laws, regulations, and compliance (especially Form I-9).
• Customer-oriented mindset with the ability to handle sensitive and confidential information.
• Strong organizational and multitasking abilities.
• Positive attitude, adaptability, and a willingness to learn.