Call Center Assistant Supervisor

Call Center Assistant Supervisor (Entry Level)
We’re excited to be looking for a new member of our team. And, here’s who we’re looking for.

What does a Customer Service Supervisor at PRC do?

We have interviewers/agents that conduct inbound and outbound calls for various projects centered around healthcare.

The Assistant Supervisor works directly with our interviewers/agents to address their questions. They serve as a mentor focusing on interviewer/agent retention and providing support needed to help our interviewer/agents both on and off calls.

More specifically, they…

• Are full time employees that work 40 hours per week, Monday – Friday 12 p.m. – 8 p.m.
• Can work well in a team and effectively interact with others.
• Are punctual and report to work as scheduled
• Work onsite at PRC.

What does a Call Center Assistant Supervisor at PRC need?

Knowledge

• High school diploma, or equivalent required.
• Previous supervisory experience is preferred but not required.
• Previous experience working in a call center is preferred but not required.

Skills and Abilities

• Friendly, out-going, approachable, and compassionate.
• Possess excellent Communication skills including: active listening and the ability to convey information to people in a clear way that means things are understood and get done.
• Organized and detail oriented.
• Ability to prioritize and maintain balance among multiple tasks.
• Ability to maintain composure in stressful situations.
• Discreet and trustworthy.
• Polite, professional, and courteous.
• Ability to learn and use several computer programs.

At PRC, we “Healthcare Differently.” We stand side-by-side with each customer as their partner, striving for excellence in healthcare. We make a difference. We also People Differently. We hire the best and through a culture of support, respect, inclusion, teamwork, and a good dose of humor, we empower excellent employees. Join us in making a difference.

At PRC, we value..

Quality. We have a genuine commitment to doing things right.

Service. We have a responsibility to provide excellent service not only to our customers, but to each other.

Collaboration. We, as a team, accomplish more than any one of us could individually.

Innovation. We have an abundance of expertise and creativity on our team, focusing efforts on excellence and continued enhancement.

Growth. We have a legacy to build, for the benefit of our community and the communities of our customers.

At PRC, we highly value our people. And we understand the importance of what they value.

Your life outside of PRC matters. We offer PTO and holiday pay to all employees. We have a flexible work environment giving you the balance you need.

Casual! We play by the rule of dress-for-your-day.

We offer competitive pay, as well as a comprehensive fulltime benefits package to help keep your health on track.

PRC, with its beautiful campus, holds a very convenient location in Omaha near the Interstate. PRC offers a pleasant environment in a non-smoking, drug free office. For more information, please visit www.PRCCustomResearch.com.

APPLY NOW to be one of the select few who will have the opportunity to experience this exciting career path. Join us in our mission of making healthcare excellent through high quality information and consulting.

PRC is an EEO/AA Employer: M/F/Disabled/Vet

PRC is an Affirmative Action / Equal Opportunity employer and a Non-Smoking Facility. PRC does not and will not discriminate against any applicant or employee regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected basis.

US (Remote), excluding California, Colorado, New York, and Washington state