Call Center Dispatcher

Benefits

• Pulled from the full job description
• 401(k)
• 401(k) matching
• Employee assistance program
• Flexible spending account
• Health insurance
• Opportunities for advancement
• Paid time off
• Wellness program

We treat every employee as an important member of our strong, diverse, and multi-cultural workforce. Our people are important. That is the McCarthy Tire Service Tradition.
We are looking for a Call Center Dispatcher. The dispatcher will provide exceptional customer service to our clients and customers on the phone. The call center dispatcher is an inbound/outbound customer service role focused around providing strong communication between McCarthy Tire and our customers. This role requires the ability to deliver best -in- class customer service and a team-based mentality. The ideal candidate will work efficiently with other agents working towards the same goal.

JOB DESCRIPTION AND RESPONSIBILITIES:

• Answer incoming phone calls to assist with customer needs.
• Gather detailed information from customers to get basic overview of issue.
• Dispatch service crews to emergency situations
• Stay up to date on construction, accidents, traffic, and other situations that may hinder service crews and alerting crews to these issues.
• Log information into dispatch system

REQUIREMENTS:

Physical Job Requirements include continuous viewing from and inputting data to a computer screen and sitting for long periods of time. Schedule details: 11PM-7AM

• Excellent customer service skills.
• Basic computer skills and consistent typing skills.

We invest in our associates for the long term. We offer:

• Teamwork environment
• Opportunity for career advancement
• Excellent compensation
• Paid holidays, vacation time, and personal holidays
• Medical coverage, dental, and prescription
• Health care and dependent care spending accounts
• Wellness program with incentives
• Voluntary Wellfleet program
• Confidential employee assistance program
• 401 K with company match

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.