Case Specialist II - Virtual

Job Location: United States : New York : Oriskany

Alternate Job Location: Not Applicable : Not Applicable

Work Arrangement: Virtual

Job Location: Virtual with a commutable distance to Oriskany: New York

Role Value Proposition:

Provides exemplary customer service by processing group disability income insurance claims in a timely and accurate manner.

Principal Responsibilities:

• Virtual roles predominately work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.Address and resolve complex and critical client escalation issues.
• Manages assigned caseload of long-term disability (LTD) claims.
• Determines whether to suspend, terminate, or pay claims.
• Updates current claims records (inputs data).
• Evaluates claimant eligibility via information received from claimant, attending physician, and employer.
• Follows plans to closure.
• Follows established claim policies and practices to resolve claims and issues.
• Performs other related duties as assigned or required.

Supervisory Responsibilities: None.

Job Requirements

Required Qualifications:

• New hires should live a commutable distance from the site the role is posted in.
• High school diploma or equivalent
• 1+ years customer service experience

Preferred Qualifications:

• Excellent communications skills
• Ability to prioritize and multitask
• Ability to think abstractly
• Keyboarding skills

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.