Claims Call Center Representative/Claims Analyst (Temp/Part-Time)

Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.

Trustmark is currently seeking a Claims Call Center Representative (Remote / Temp / Part-Time) to join the team. This is a remote work arrangement position.

This role is a Claims Call Center Representative for the Voluntary Benefits division. The primary focus of this position is to respond and act on inbound customer call inquiries received through the claims call center. This position will need to exhibit problem resolution skills and provide information and feedback to incoming callers or redirect calls to other functional area as warranted. This role is expected to navigate verbally through empathy and active listening to anticipate the needs of the caller. The individual will possess and have demonstrated abilities to gather claim information and make appropriate decisions with a focus on “first call resolution” methodology.

KEY ACCOUNTABILITIES / RESPONSIBILITIES:

• Respond and act upon inbound customer call inquiries received through the claims call center.
• Communicate claim information to caller or redirect calls to other functional areas.
• Notate information communicated in claim systems and send requested information.

EXPERIENCE/QUALIFICATIONS REQUIRED:

• High School Diploma or equivalent.
• Proficient in Microsoft suite of products, such as Outlook, Word & Excel.
• One year of customer service experience, preferably in a call center environment.
• Ability to utilize a laptop to perform job responsibilities.
• Ability to communicate information verbally to callers.

Come join a team at Trustmark that will not only utilize your current skills but will enhance them as well.

For the third consecutive year we were selected as a Top Workplace by the Chicago Tribune. The award is based exclusively on Trustmark associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran or disability.