Client Operations Associate

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid parental leave
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Grow your career with a growing organization

Whether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective, you’ll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now.

The Client Operations Associate works directly with Empower's investment clients and Financial Advisors in a progressive thinking, technology-focused environment.

The core hours for this position are 8:30 am - 5:30 pm MT. This position can be remote in the Mountain or Pacific Time Zones.

This position has an expected start date of October 16th.
What you will do

• Facilitation and oversight of the establishment and transfer of new client accounts using cutting-edge proprietary and third-party technology solutions.
• Handling of cash management functions including wire and ACH transfers.
• Work with the Investment Committee and Financial Advisors to ensure client portfolios are appropriately implemented.
• Liaise with our broker-dealer custodian on all client operational matters.
• Liaise with our portfolio management provider on all client operational matters.
• Interact with clients regarding account setup and operational matters through conventional communication methods as well as email, chat, and video conference.
• Assist in the development and documentation of operational processes.

What you will bring

• Excellent operational, organizational and follow-up skills with the ability to manage and process complex operational work.
• Proven abilities to maintain appropriate policies & procedures for regulatory-driven requirements.
• Exceptional verbal, written and listening communication skills.
• Strong interpersonal skills, team-oriented, and collaborative.
• Demonstrate critical thinking skills to make decisions and solve problems using sound, inclusive reasoning and judgement
• Demonstrates willingness to change with organizational structures, procedures, and technology.
• Demonstrates proactive behavior in reviewing clients’ needs, taking ownership as the point of contact, and working towards a resolution in a timely manner in order to deliver a quality client experience.
• Identifying what needs to be done and doing it before being asked to or required by the situation.
• Approaching a problem by using a logical, systematic, and sequential approach.

What will set you apart

• A minimum of 2 years experience in financial services operations preferred.
• Experience with all areas of the client operations aspect of investment advisory. Examples: ACAT, IRA distributions.
• Current knowledge of investment products and services.
• Exposure to web-based investment service delivery. Comfortable executing a remote-delivery service model - paperless, branchless, cloud-based infrastructure – and delivering a quality client experience that is better than face-to-face.
• Ability to work at the tactical and strategic level.

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) - internal networks that rally around common interest, experiences and identities such as race, ethnicity, gender, ability, military status and sexual orientation. BRGs play a vital role in educating and engaging our people and advancing our business priorities.

Base Salary Range

$47,400.00 - $65,175.00

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer • Drug-free workplace

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

Want the latest money news and views shaping how we live, work and play? Sign up for Empower’s free newsletter and check out The Currency.