Client Relationship Specialist

Think you have what it takes to be a top performer in our Client Experience department?

Are you the kind of person who thrives in an environment driven to provide 5-star service in an extraordinary and responsive way? Do you push yourself to exceed expectations?

Can you see yourself:

• Answering >90% of incoming phone calls in <3 rings?
• Responding to >80% of any voicemails in <59 minutes?
• Responding to >80% of emails in <4 hours?
• Striving to receive 90% excellent reviews from all clients serviced?
• Leading the pack by having a 95% client renewal average each year?
• Consistently improving your customer service skills through leadership provided coaching/mentorship?

If you answered “Yes” to all of the above, you should apply after reading the job description below!
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POSITION SUMMARY:
The Client Relationship Specialist (CRS) provides outstanding, dedicated client care while maintaining professional relationships with current, potential and former clients. The CRS is responsible for managing and servicing a book of business for new and existing accounts.

PRINCIPAL DUTIES & RESPONSIBILITIES:

Core Competencies

• Serve as the client’s primary point of contact
• Must own client issues, from start to finish
• Anticipate the client’s next five questions and provide the answers before they ask
• Provide a personal, easy, reliable, and clear experience to our clients so they know that Ameriflex is a world-class service provider
• Build, maintain, and foster positive relationships with Plan Administrators and Brokers to ensure retention and growth
• Handle confidential information with tact and discretion according to all HIPAA legislation
• Educate clients on systems, tools, and policies related to our products and services
• Maintain organized account information on each client
• Collaborate with internal partners to develop and execute business plans and strategies
• Remain well versed in all regulations related to business services
• Utilize company resources to maximize efficiency
• Perform any other duties, pertaining to the business needs, as assigned by Client Experience Manager

Requirements

• Must have a passion for service
• Be a keen problem-solver that can think on his/her feet
• Be a self-starter who is comfortable taking the initiative
• Must be the kind of person that is always up for a challenge
• Superior written, verbal, and organizational skills
• Be highly detail-oriented and possess strong multitasking and time management skills
• Work well under stressful situations and manage a large client block with high call and email volumes at times
• Must be able to rely on your resources and quickly research a response – if you don’t know something, you Google it
• Ability to work and thrive in an energetic, fast-paced environment
• Highly goal-oriented and self-motivated
• Forward-thinking and easily adaptable to change
• Ability to set and exceed client expectations
• Have a desire to grow and advance within the organization
• Ability to navigate between multiple web based programs
• Be a team player

CREDENTIALS & EXPERIENCE:

• Bachelor’s Degree from an accredited institution
• 3+ Years Account Management experience, required
• Intermediate to advanced Microsoft Excel experience, preferred
• Experience in Benefits Administration, preferred

PHYSICAL DEMANDS AND WORKING CONDITIONS:
Work in an office environment; sustain posture in a seated position for prolonged periods of time; use hands to grasp and reach; occasionally stoop or kneel; see, hear, and speak with sufficient acuity to successfully perform all aspects of the job; use telephone and write or use a keyboard to communicate through written means; lift up to five pounds of weight.
This is a non-management position
This is a full time position

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Client Account Management: 1 year (Required)