Clinical Risk Supervisor

Position: Clinical Risk Supervisor

Assignment Location: Remote Work (work from home).

APPLY HERE: https://contactcareline.typeform.com/supervisor

SUMMARY:

CONTACT Care Line is East Tennessee’s first crisis hotline. CONTACT’s crisis program provides telephone and text-based crisis/suicide intervention services to visitors of the 988 Suicide and Crisis Lifeline. The primary goals of the Crisis Counselor are to assess risk of suicide, provide emotional support, and collaborate with the person in crisis on a plan for safety. The CONTACT staff works as a close team, building warm relationships and growing together through shared experiences. Each day brings new challenges and new opportunities to change lives.

WORK HOURS and SHIFT EXPECTATIONS:

We are hiring for all shifts, with a primary need between 4pm and 8am. Shifts are 4.5 to 8.5 hours in length. The line operates 24/7, and weekend availability is required. Each clinical supervisor is expected to work between 3 to 5 shifts weekly. Training hours will vary.

ESSENTIAL DUTIES & RESPONSIBILITIES:

The Clinical Risk Supervisor will:

• Provides expert support for clinical risk decisions on the lines, acting as clinical consults for other staff members
• Assist with creating and implementing professional development and additional training material regarding high-risk conversations
• Audit each active rescue for Quality Assurance purposes as required by the LifeLine
• Real-time support to crisis counselors and supervisors
• Monitor adherence to attendance and productivity guidelines
• Accurately document all interactions in accordance with established procedure
• Report discrepancies or quality issues to management
• Communicate and collaborate with other supervisors on shift
• Complete required job trainings
• Comply with all organizational policies, including a strict confidentiality policy
• Meet established standards of quality, productivity, attendance, and ethics

The clinical risk supervisor must be able to perform each essential duty in a satisfactory manner with or without reasonable accommodation.

Applicants must meet the following requirements:

• Applicants must be 18 years of age or older
• Not a current (or within past 3 years) client of any CONTACT Care Line’s crisis programs
• Bachelor’s degree in a mental health or human development field recommended.

Skills necessary to succeed as a clinical supervisor:

• Open, thoughtful, and prompt two-way communication
• Proficiency with web applications, navigating websites, and troubleshooting technical issues
• Empathic listening skills
• Calm, logical reasoning in stressful situations
• Resourceful problem-solving skills
• Strong ability to multitask – using multiple websites, communicating with teammates, and researching/consulting mental health resources while simultaneously supporting chat visitors
• Willingness to provide all visitors with non-judgmental, compassionate support regardless of personal, political, or philosophical differences
• Responsiveness to constructive feedback
• Cultural competency

TRAINING:

The training program consists of online coursework and job shadowing as crisis counselors followed by training for clinical supervisors. After an orientation to CONTACT, the CC will learn the Suicide Safety Assessment Model for crisis conversations. Trainees will then work shifts paired with experienced mentors, until proficiency is established. All training hours will be paid at $23/hr. Employees are hired under a 90-day probationary period. If proficiency is not demonstrated within this timeframe, employment may be terminated.

EDUCATION and/or EXPERIENCE:

Bachelor’s degree in a mental health or human development field recommended

Experience in the human services field required

PHYSICAL REQUIREMENTS:

While performing the assignment of Crisis Counselor, the individual must be able to promptly and openly communicate with members of the department. The individual will frequently need to use hands to finger, handle, or feel objects/keyboard, and reach with hands & arms.

Crisis Line Remote Work Requirements

You must prepare the materials and equipment necessary to perform shift duties. All Crisis Counselors act in accordance with CONTACT’s philosophy, policies, procedures, Imminent Risk Policies and Code of Ethics to provide the most consistent, compassionate, respectful, and collaborative service possible.

Please especially note the following requirements:

• Work conducted remotely must respect the privacy of clients and the complete confidentiality of all client information.
• The remote work area must be private and free from disruptions and distractions, which can include but are not limited to pet noise, other members of the household, construction work, etc.
• Supervisors must have a reliable, secure password protected internet network.
• Supervisors must adhere to all crisis center and Lifeline policies, procedures, and protocols at all times.
• Supervisors must immediately notify their supervisor if they encounter any technical problems.
• Supervisors must keep the CONTACT Slack network open at all times during the shift and readily communicate with supervisors and teammates
• Supervisors must have ready access to a phone line with which they can make outbound calls to emergency services and other resources.

Job Type: Part-time, Full Time

Pay: $23.00 - $30.00 per hour, Bilingual employees will earn a premium of $2/hr

APPLY HERE: https://contactcareline.typeform.com/supervisor

Job Types: Full-time, Part-time, Contract

Pay: $27.00 - $30.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• After school
• Day shift
• Evening shift
• Holidays
• Night shift
• Overnight shift
• Weekends as needed

Education:

• Bachelor's (Preferred)

Experience:

• mental health or human services: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)