Customer Advocate - Remote

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.

Are you passionate about providing an excellent customer experience and responsible for identifying potential issues and opportunities for improvement? If so, check out this role!

How You'll Help Us Connect the World

CommScope and its brands create network technology to bring people together. By joining our team, you will impact CommScope’s customer experience by building positive relationships with customers and internal teams to deliver outstanding service.

The Customer Advocacy Team supports the Networking, Intelligent Cellular and Security (NICS) segment and is the main customer liaison for their orders. This includes customer queries, order intake issues and management through to the successful delivery of goods in a complex and challenging B2B environment.

Through business reviews with key customers and taking proactive ownership for resolving customer queries our team ensures orders are handled from the point of sale through to delivery and invoice. This will involve working across multiple functions to meet and exceed our customers’ expectations.

• Effective backlog management by coordinating and collaborating with the customer and key internal collaborators and handling SAP change requests and partial delivery splits.
• Prioritizing workload to meet deadlines.
• Participate and lead customer reviews, QBRs and internal meetings, including product training.
• Participate in sales meetings, communicating key information, priorities or issues if required.
• Help to promote and educate customers on MyCommScope to drive more self-service capabilities.
• Participate and chip in to process improvement projects, testing and training.

Required Qualifications

• A completed associate degree in business, Communication or a related field or at least two years of sales support or customer service experience
• Ability to understand technical information as well as product specifications and excellent interpersonal and follow-up skills
• Validated expertise with Microsoft Office (Outlook, Excel, PowerPoint, Word.)

You Will Excite Us If You Have:

• Proficient in the use of computer-aided applications and software – Microsoft tools – Power Bi, Advanced Excel, Power Apps/Automation and Macro/VBA knowledge as well as SAP

Our salary ranges consider various factors, including but not limited to benchmarking by independent third-party consultants, skills, years of experience, training, education, geography, and other business needs. Depending on experience, the range can be higher for candidates with exceptional experience and a proven history of successful performance. The expected salary range for this position is $52,600-$64,400.

The candidate will receive a comprehensive benefits package, including medical, dental, and vision plans, life and accidental death insurance, a 401(k) plan, and participation in the Company’s Incentive Plan. Candidates starting with the Company will be eligible for eleven paid holidays in a full calendar year, two weeks of paid vacation (prorated based on start date), and other leave options.

What Happens After You Apply:

Learn how to prepare yourself for the next steps in our hiring process by visiting https://jobs.commscope.com/content/How-We-Hire/?locale=en_US

don't hesitate to get in touch with us

Why CommScope:

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.

If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at CommScope.

CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at [email protected].