Customer Service Associate (Remote Opportunity)

Benefits

• 401(k)
• 401(k) matching
• Health insurance

As a leader in the science of nutrition, Nestlé Health Science believes in empowering healthier lives for patients and consumers through a rich product portfolio featuring top brands such as Garden of Life®, Nature’s Bounty®, Vital Proteins®, Nuun®, Persona Nutrition®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more, as well as through Aimmune Therapeutics, a biopharmaceutical company developing therapies to prevent, manage and treat food, GI and metabolic-related diseases.

Our team members are challenged to make a genuine impact and play an integral role in driving the business forward. We embrace a dynamic culture that always puts the consumer first, and where ownership, accountability and agility are celebrated at every level. To help our people thrive, we offer expansive career growth potential, the opportunity to work alongside and learn from talented colleagues with diverse backgrounds and skill sets, and a range of best-in-class benefits.

We have more than 11,000 employees around the world, and products available in over 140 countries.

This position is not eligible for Visa Sponsorship.

Job Description:

The Customer Service Associate will be responsible for responding to inbound calls, processing orders, resolving customer order issues and cross-selling additional products for some of Nestle Health Science’s brands including: Nature’s Bounty, Puritan’s Pride, Persona, Garden of Life and more. The Customer Service Associate will also communicate with customers through phone (inbound/outbound), email, live chat and also through text messaging. This is a remote-based opportunity. Preference will be given to candidates located within the greater Long Island, NY or tri-State areas.

Responsibilities:

• Answer customer phones calls, chats or emails handling a variety of complex issues.
• Willing to offer product specials on each sales call.
• Ability to navigate through multiple computer applications with speed and accuracy.
• Provide a high level of customer service and professionalism.
• Ability to work with one or multiple customer support lines.
• Understanding and striving to meet or exceed contact center metrics while providing excellent consistent customer service.
• Maintain customer satisfaction ratings based on criteria set forth by the company.
• Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.
• Performing additional duties, tasks or projects as assigned by direct Manager or Supervisor.

Requirements:

• High School Diploma or GED required; Bachelor’s degree preferred.
• 1+ years of Customer Service experience required.
• Current or prior professional customer service experience working within a call center or contact environment is highly desired.
• Demonstrated proficiency in MS Office (Word/Excel/Outlook/PowerPoint) required.
• Must have excellent communication (written and oral), organizational, time management and stakeholder management skills.
• Must possess an outgoing, positive personality and attitude and be people-oriented.
• Ability to determine customer needs with strong problem-solving skills and ability to provide appropriate solutions within a timely manner.
• Must have full schedule flexibility, including the ability to work mornings/afternoons/evenings and weekends as needed (Monday to Sunday).

The approximate pay range for this position is $35,000 to $40,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities, as well as geographic location.

Nestle Offers performance-based incentives and a competitive total rewards package, which includes a 401k with a company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at: About Us | Nestlé Careers (nestlejobs.com)

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [email protected] or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

Holbrook, NY, US, 11741