Customer Service Associate

JOB SUMMARY FOR CUSTOMER SERVICE

Are you interested in joining a Company built for auto enthusiasts by auto enthusiasts? Bring your Technical Sales experience to our team. at Aftermarket Performance Group (APG). Here is a little bit more about the position.

Customer Service Representatives are responsible for providing high quality customer service to our external customers via providing information in response to inquiries about products, pricing, and other product related questions. They also manage and resolve customer general questions and problems, complaints, or concerns, as well as process orders received from customers through phone, email, internet and fax. Finally, they also work with other departments to resolve customer’s questions or issues, and work with business partners to determine product availability, shipping pricing, problems, and tracking.

We offer a full benefits package for eligible employees including:

• Medical, dental, and health insurance
• 401k with company match
• PTO (Paid Time Off)
• Short term and Long-Term Disability
• Life Insurance and more!

PRIMARY DUTIES & RESPONSIBILITIES

• Provide customers with answers to inquiries
• Resolve customers problems or concerns by following company policy and using good judgment
• Confer with customers by telephone, and email to provide information about products, product availability, shipping charges, tracking questions and/or other customer inquiries
• Take or enter orders, cancel orders, track orders, or obtain details of complaints
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Process orders received through the phone, email, fax, or the internet
• Work with internal departments and external business partners to resolve customer issues
• Enters accurate order notes that communicate actions and results
• Demonstrates good judgment, tact, and diplomacy in dealing with customers, both external and internal
• Other duties as assigned.

EDUCATION & EXPERIENCE QUALIFICATIONS

• High School diploma or equivalent
• 1-2 years of demonstrated customer service experience in a call center environment taking incoming calls over the phone (preferred)

JOB REQUIREMENTS

• Must be able to work at a desk and have extended periods of sitting/standing
• Requires repetitive movement and repeating the same physical or mental activities
• Requires ability to talk and speak through the telephone
• Requires speaking / reading English.

BEHAVIORAL COMPETENCIES

• Must be able to work at a desk and have extended periods of sitting/standing
• Requires repetitive movement and repeating the same physical or mental activities
• Requires ability to talk and speak through the telephone
• Requires speaking / reading English.

TECHNICAL COMPETENICES

• Basic to intermediate proficiency with MS Office to include: Excel, Word, Outlook, instant messaging, and internet navigation
• E-commerce experience a plus
• Computer savvy with ability to enter information with high accuracy and navigate comfortably through various software program.