Customer Service Liaison

Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor use and misuse of prescription medications and illicit drugs. The testing is used by healthcare professionals to obtain objective information about patients’ recent use of prescription medications and/or illicit drugs and helps monitor the effectiveness of treatment plans.

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What does a Millennium Health CSR do?

We are customer service fanatics! Our mission is to provide a superior customer experience by collaborating with multiple cross functional operations teams to resolve customer issues. Customer support responsibilities include but are not limited to; new client set up, account and specimen management, clinical and billing support, shipping, equipment, and supply inquires.

The Job:

• Successfully & effectively address a high volume of inbound calls while maintaining accurate call records.
• Build relationships with internal and external customers by understanding the nuances of each practice and working to provide resolution to daily challenges.
• Complete outbound calls and gather information to complete issues related to specimen processing, billing or to investigate issues with orders in the system.
• Support customers and field staff by accurately processing new client registrations, service contracts, customer agreements and practice update forms.

What do you need to be successful?

• Minimum of 1+ years working healthcare providing a high level of customer support.
• Associate degree or equivalent experience required; a bachelor’s degree is preferred.
• Advanced customer service skills, strong critical thinking, and problem-solving skills.
• Communicate effectively verbally and writing with customers and peers.
• Ability to handing inbound calls, enter real time documentation, use Live Chat, and handle email requests.
• Keen eye for detail, ability to multi-task, prioritize and follow up on tasks and projects.
• Proficiency in using MS Office & CRM software.

ESSENTIAL PHYSICAL & MENTAL REQUIREMENTS:

• Physical: Primary functions require sufficient physical ability to work in an office setting and operate office equipment. Continuous sitting and upward and downward flexion of neck; fine finger dexterity; light to moderate finger pressure to manipulate keyboard, equipment controls, and office equipment; pinch grasp to manipulate writing utensils. Frequent side-to-side turning of neck, occasional squatting, kneeling, and reaching above and at shoulder height; moderate grasp to manipulate reference books and manuals; lifting objects weighing 10-20lbs. periodic reaching from below waist to above shoulders and transporting distances up to 50 feet.
• Regularly exposed to high pressure situations.
• Available shifts are 5am-1:30pm, 6am-2:30pm, 7am-3:30pm, 7:30am-4pm, 8am-4:30pm, 8:30am-5pm and 10:30am-7pm. Assigned/Available shift will be disclosed at time of interview.

Millennium Health is an Equal Opportunity/Affirmative Action Employer and E-verify participant. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

California Employee Privacy Notice - Millennium Health LLC

https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm