Customer Service & Math Helpdesk - Nevada Only (Remote)

APLUS America are pioneers in online learning. We continue to be world leaders in this exciting growth industry enjoying high customer and staff retention.

At APLUS America our in-house team of educators, subject matter experts and developers continuously work to ensure our online program follows the curriculum and delivers outstanding educational results for our families. When a little extra help is needed, our team of online tutors are available to work one on one with students to be certain they are growing in confidence.

What to expect in this role.

Our close partnership with our families is the key to our success in delivering exceptional educational outcomes for students - this is where you come in!

As a Tutor in our Customer Experience team, you will work with families to ensure they are getting the best possible results from the APLUS America program. You will maintain regular contact, checking in on progress and adjusting programs where necessary. You will provide feedback, rewards, and lots of encouragement. In your conversations with parents, you will listen out for ways to support them, updating account information, and most importantly ensure everyone is working towards the same goals.

As a Tutor, you will respond to inbound calls from students who are seeking extra assistance on APLUS America content. Your subject matter expertise will be fully supported with step-by-step solutions in the APLUS America program so you can focus a positive experience for the student.

There are no booked appointments, so you don’t need to worry about cancellations or session planning. What you do need, is the ability to think on your feet and a strong passion for helping students achieve their goals.

Extensive training and development provided.

Staff retention at APLUS America is high because we always aim to set you up for success. In your first few weeks you will complete a comprehensive training program, led by our inhouse training team. Once you are up and running, we continue to support you with frequent coaching and mentoring from our dedicated coaches and Team Leaders.

About you.

This role is suited to a person with a passion for education and helping others. You will have:

• Exceptional interpersonal skills and the ability to communicate effectively with internal and external stakeholders.
• The confidence and maturity to speak with parents about their child’s progress.
• Strong organization/administration skills and attention to detail.
• Good understanding of Math.
• Experience in a fast-paced environment working with multiple IT platforms.
• Ability to embrace change and drive continuous improvement.
• Previous tutoring experience or a teaching qualification will be highly regarded but not essential.

As part of your role involves assisting students, you will need to be available to work afternoon and evening shifts.

Full-time positions are Monday to Thursday 12pm - 8pm PT and 12pm - 6pm PT on Fridays.

Part-time positions are Monday to Thursday.

Job Types: Full-time, Part-time

Salary: $19.00 - $22.00 per hour

Benefits:

• Paid time off

COVID-19 considerations:

• All interviews, training, and work, can be performed remotely.

Application Question(s):

• To ensure we are both are great fit for each other, please answer the below questions.

1. I am excited to work afternoons/early evening (until 7pm/8pm Pacific Time, Monday to Friday, with an earlier finish on Friday). Yes / No

2. You must reside in Nevada to secure this role. Agree / Disagree

3. This is a 100% work from home role. I am excited to work remote. Yes / No

4. Do you have experience working from home and what did you enjoy most about it? (50 words or less)

5. This role involves taking a high number of inbound/outbound calls, are you confident speaking with customers over the phone? Yes / No

6. The salary on offer ($19 - $22 per hour) meets my expectations. Yes / No

7. This role commences as early as August 14th. If successful, can you start on this date? Yes / No

8. In 50 words or less, tell us what excites you about this role?