Customer Service Representative

Benefits

• 401(k)
• 401(k) 5% Match
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Loan repayment program
• Opportunities for advancement
• Paid time off
• Tuition reimbursement
• Vision insurance

Job Posting End Date: September 22

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

• Award-winning culture
• Inclusion and diversity as a priority
• Performance Based Incentive Plans
• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
• Generous PTO (including paid time to volunteer!)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments

All the benefits listed above are subject to the terms of their individual Plans.
And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:
The Customer Service Representative’s primary responsibility is to provide quality and efficient customer service to internal and external customers using excellent in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department, answering questions and addressing issues from policy owners.

Responsibilities

• Provide prompt, accurate, and friendly customer support. Support can include responding to inquiries regarding insurance availability, coverage, policy changes, claim submissions, and billing concerns
• Process policy maintenance request
• Follow company policies and procedures
• Maintain a strong work ethic with a total commitment to success each and every day
• Assisting with additional departmental duties as needed

Knowledge, Skills & Abilities

• Strong verbal communication skills
• Excellent customer service philosophy
• Critical thinking and problem-solving abilities
• Familiarity with Microsoft Office and Internet research

Education & Experience Requirement

• High school diploma or equivalent
• Minimum 0-2 years prior customer service experience

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$35,000.00-$54,000.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Starmount Life