Customer Service Representative

Benefits

• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid time off
• Retirement plan
• Vision insurance

Job Title: Customer Service Representative

Mission-focused plumbing and HVAC company!

Our Mission: To Build and Inspire People to GROW Their Futures

Who We Are: 1-800-Plumber + Air is a mission-focused full-service plumbing and HVAC company, providing transparency, first class communication and exceptional customer service in the PNW.

Our Values: Generate Informed Solutions, Respectfully Challenge the Status Quo, Own Your Impact, Work with Genuine Care for All.

At our values-based company, we believe in asking questions and seeking feedback from our team, taking the initiative to resolve issues, admitting what you know (or don’t know!), and celebrating the joy and humor of being human. We are currently seeking a talented and experienced Customer Service Representative to join our team. If you are not only skilled in providing exceptional service but also aligned with our core values, we would love to connect with you!

Key Responsibilities:

1. Uphold Our Values: Demonstrate a commitment to our core values of integrity, honesty, and respect in all aspects of your work. Be a positive ambassador for our company both on the job site and with our valued customers.

2. Customer Service Expertise: Utilize your ability to provide top-notch customer service with clients, identify opportunities, and have consistent follow through.

3. Attention to Detail: Meticulous in reviewing and recording data into our software and updating as needed.

4. Collaboration and Teamwork: Collaborate effectively with cross-functional teams and stakeholders, fostering a positive and cooperative work environment.

5. Problem Solving: Field upset customer calls by adeptly identifying and resolving issues including determining the appropriate team member to resolve if necessary.

What You Bring:

1. High school diploma preferred.

2. Two years proven work experience in customer service, or in a similar role, preferably in the trades with a proven track record of excellence.

3. Alignment with our Core Values: Generate Informed Solutions, Respectfully Challenge the Status Quo, Own Your Impact, Work with Genuine Care for All.

4. Thorough Knowledge: Possess knowledge of customer service skills and relationship building, and continuously seek professional development opportunities.

5. Problem-Solving Skills: Exhibits strong problem-solving skills, attention to detail, and the ability to diagnose and troubleshoot issues effectively.

6. Excellent Communication: Strong verbal and written communication skills, ensuring clear and concise communication with customers, team members, and other stakeholders.

7. Team Player: Be a collaborative team player with a positive attitude, as you'll be working closely with other professionals on a variety of projects.

What We Bring:

1. Competitive Compensation: We offer a competitive wage package.

2. Comprehensive Benefits: Top-tier employer paid health, dental, and vision insurance coverage.

3. Retirement Savings: Opportunities to contribute to a retirement savings plan to secure your future.

4. Time Off: 10 days PTO, 8 paid holidays, and you get your birthday off!

5. Ongoing Professional Development: Continuous training and development opportunities to enhance your skills and knowledge.

6. Supportive Work Environment: Enjoy a supportive and inclusive company culture that values teamwork, respect, and collaboration.

7. Company-Provided Resources: Phone, laptop, and other resources as needed.

8. Growth Opportunities: Opportunities for career advancement within our expanding company.

9. Other: Perks and discounts!

How to Apply:

If all the above resonates with you, we encourage you to submit your resume! We will review applications regularly and will reach out to qualified candidates for the next steps in our hiring process. We hope to have the opportunity to show you what it means to be a part of our industry leading team!

This is a remote position.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to 1-800-Plumber Corporate.