Customer Service Representative for Healthcare – Bi-Lingual (Spanish/English) – Weekdays & Saturday

Job Title: Customer Service Representative for Healthcare – Bi-Lingual (Spanish/English) – Weekdays & Saturday

Location: Remote

Pay: $14/hour for Bi-Lingual Spanish/English speakers) + Bonus

Training Schedule: Afternoon training Monday to Friday between 12:00pm to 8:30pm (EST) for three weeks

Work Schedule: Monday to Wednesday 3:00pm to 8:00pm (EST) & Saturday 11:00am to 4:00pm (EST)

States we are currently not entertaining applications from: Alaska, Arizona, California, Colorado, Connecticut, DC, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, Montana, New Jersey, New York, Oregon, Vermont, Washington or US territories (e.g.Puerto Rico).
 
Summary:
As a Customer Service Healthcare Representative at CareXM, you will be responsible for providing support and information to patients and their families. You will be the first person that they interact with, so it is important that you are able to build rapport and provide excellent customer service. We value the hard work and feedback of all of our employees, and we are committed to creating a workplace where everyone feels welcome and valued.

Responsibilities:

• Answer incoming calls from patients and their families
• Provide support and information about healthcare services
• Triage calls and route them to the appropriate department
• Resolve customer issues in a timely and efficient manner
• Follow up with customers to ensure their satisfaction

Qualifications:

• High school diploma or GED
• 6+ months of customer service experience
• Basic computer skills
• Strong verbal and written communication skills
• Ability to work independently and as part of a team
• Ability to handle stressful situations
• Willingness to learn and grow

Personal Computer Requirements: You will use your Personal Computer to work. As each system configuration is unique, our requirement specialist and IT team will confirm your configuration will meet the necessary standards.

• Internet connection
• Webcam
• Windows: 10 or Newer or MAC OS: 13 (Ventura) or newer
• CPU: 2.5 GHz
• RAM: 6GB

Benefits:

• Paid training
• Paid time off
• Health insurance
• 401(k) plan
• Dental Insurance
• Vision insurance
• Life insurance
• Employee assistance program

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Military friendly, and Veterans are encouraged to apply!
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