Customer Service Representative-Remote (Bilingual: Spanish/English)

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid training
• Vision insurance
• Work from home

Job Title: Customer Service Representative-Remote (Bilingual: Spanish/English)

JOB DESCRIPTION

The Customer Service Representative-Remote (Bilingual: Spanish/English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services.

REIMAGINE YOUR CAREER

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Customer Service Representative-Remote (Bilingual: Spanish/English) position at Concentrix is just the right place for you!

As a Customer Service Representative-Remote (Bilingual: Spanish/English), you’ll join an organically diverse team from 40 countries where ALL members contribute and support each other’s success and well-being, united as “One Concentrix.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Concentrix bilingual Customer Service Representative working from home, you will:

• Handle customers via inbound calls, outbound calls, or through the internet using their preferred language (English or Spanish)
• Assist customers using a call flow guide to answer questions and solve problems
• Track, document, and retrieve information in databases
• Invest in our customers’ success by offering additional products and/or services

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Bilingual Customer Service Representative (Remote) role include:

• The ability to speak fluent English and Spanish
• A high school diploma or GED
• A minimum of six months of customer service experience or hard sales experience for sales positions
• A quiet, distraction-free environment to work from in your residence
• Talent for delivering outstanding service
• Strong computer navigation skills and PC knowledge
• High speed internet and a smartphone

WHAT’S IN IT FOR YOU

One of our Concentrix Culture Statements says, “We are fanatical about our staff.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• Base Wage: $15.00 per hour, however it may be higher based on position
• Opportunities for performance incentives and bonuses
• Paid Training
• Specific computer requirements will be discussed with a recruiter based on the position you are being considered for.
• 401K, Medical, Dental, Vision Insurance, and an Employee Assistance Program which includes free counseling sessions, to support the needs of each team member and much more. Apply and talk to a recruiter today!

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 300,000 people around the globe call Concentrix their “employer of choice” – proudly united as “One Concentrix.”

Location:

USA, OH, Work-at-Home

Language Requirements:

English
Spanish

Time Type:

Full time

Eligibility to Work:

• In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position.

Where Job May be Performed:

• Currently, this position may be performed only in the states listed here.
• Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.