Customer Service Representative - Remote

Must be a current contractor with Cigna Healthcare, Evernorth Health Services, or one of their subsidiaries.
The phone verification representative will review applications and complete interviews with applicants via phone for Medicare supplement and supplemental health products to ensure accuracy of application. This position uses multiple systems to review and notate work in accordance with federal/state guidelines as well as Medicare guidelines.

Responsibilities

• Excellent written, verbal and interpersonal communication skills
• Intermediate organizational and time- management focus, with attention to detail
• Ability to work under own initiative
• Prior Insurance experience preferred
• Conduct & complete medical questionnaires with applicants
• 1+ years’ experience in call center environment preferred
• Experience communicating with medical terminology a plus

Top Skills

• Intermediate computer skills – experience with Windows 10 operating systems (Outlook, Word)
• Detail oriented
• Critical Thinker

Requirements

• Candidates must have a quiet and private space designated for focused work
• Must have high speed internet
• Must be a current contractor with Cigna Healthcare, Evernorth Health Services, or one of their subsidiaries.

Systems Used

• OnBase
• LifePro
• Verint
• Finesse
• Salesforce/KnowledgeXchange

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require a reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.