Customer Service/Scheduler

Modern Builders, a forward-thinking construction company located in the heart of Pasadena, CA, is seeking a highly organized and dynamic office administrator to join our team. The successful candidate will be responsible for overseeing the daily administrative operations, ensuring that the office runs smoothly and efficiently. The Office Administrator will play a crucial role in supporting our staff and will be the first point of contact for our clients and visitors.

BENEFITS:

• Compensation: $18 - $22 (Based upon experience)
• Opportunity for raises and promotions
• Paid Training
• 1 Week Paid Vacation (After 1 year)
• Paid Major Holidays

Key Responsibilities:

• Answering the phone and booking calls, scheduling customers, dispatching technicians
• Tracking data
• Assist customers with inquiries, complaints, and product/service information
• Tenaciously following up with customers in the sales process
• Analyze customer needs and recommend appropriate solutions
• Resolve customer issues in a timely and satisfactory manner

Job Requirements:

• 1 Year of Customer Service Experience Preferred
• Basic Computer Skills - we will be training you in our software
• Customer Service Oriented
• Energetic and Positive
• Detailed
• Experience is not necessary, but a plus.
• Coachable attitude is far more important to us than having any previous experience
• Must be able to pass a background check

Learn More About Modern Builders here: https://www.modernbuilderscali.com/about

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• On-the-job training
• Paid time off
• Work from home

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Remote