Job details
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Vacancy TypeRemote
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Pay$21 - $28 an hour
Description
We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!
Compensation:$21 - $28 hourly
Responsibilities:
- Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
- Maintain customer accounts and update with new account information as needed
- Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
- Regularly meet with sales lead to receive the newest service and product knowledge
- Find patterns in customer complaints and bring them to the team for improvement
Qualifications:
- Must have graduated high school, received a G.E.D. or equivalent
- Previous work in a customer-facing position
- Must possess exemplary interpersonal skills, communication skills, and active listening skills
About Company
We are a small law firm that operates an established and highly regarded family law practice in Memphis, Tennessee. The people we hire bring a high level of energy, enthusiasm, and a can-do attitude to work every day so that they can be both compassionate allies and aggressive advocates. Our mission is to protect the things most important to our clients: their relationships with their minor children and their assets.