Customer Service Specialist

We're looking for someone passionate about providing excellent customer service to our clients and policyholders. As our next insurance customer service representative, you will show our policyholders the value of being one of our customers by generating insurance quotations and providing coverage advice. You'll also be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. The ideal candidate for this role has prior customer service experience and excellent communication skills. If this sounds like you, apply now!

Compensation:$50,000

Responsibilities:

• Make accurate modifications to consumer policies depending on the information supplied
• Communicate with the customers about complaints, give acceptable solutions, and follow up to ensure that the problem was fixed
• Maintain a record of customer interactions and follow up on their experience with our organization
• Validate client insurance coverage and present policyholders with proof of insurance documents
• Remain up to date on new marketing initiatives to accurately address insurance-related questions using all available tools

Qualifications:

• Display strong communication skills, active listening skills, and personal skills
• Knowledge of insurance products and policy schedules is preferred
• Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems
• High school diploma or GED equivalent needed
• Previous customer service experience required for this position

About Company

Customer Service Representative is the face of CYB & Company and impacts members' service experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence are handled. Customer inquiries are of basic and at times complex nature. Engages, consults and educates members based upon the member’s unique needs, preferences and understanding of plans, tools and resources to help guide the members along a clear path to care.