Customer Service Specialist

NOTICE:

This job pays $8/hr and is a work from home job that requires 40+ hours per week of availability at your computer for inbound phone calls

Service Dispatcher Job Summary

Our company is looking for a Service Dispatcher to take incoming calls and help facilitate the dispatch of our service professionals to people in need. In this role, it's your responsibility to carefully listen to each caller, obtain vital information over the phone, take note of the schedules of technicians and other service professionals, and swiftly respond to requests.

You must ensure that a service team attends to each customer, and you must keep organized notes or records of these calls in our database. Aside from dispatching, your other duties may include invoicing customers, making purchase orders for supplies, and organizing our file system of service calls.

Service Dispatcher Duties and Responsibilities

Answer a high volume of calls, listening intently to the caller's information
Collect information and dispatch the appropriate service professionals to the job site
Schedule service appointments
Invoice customers and help keep track of billing information

Service Dispatcher Requirements and Qualifications

Strong organizational, multitasking, and communication skills
Excellent listening, customer service, and phone skills
Basic computer proficiency w/ the ability to distinguish what may be a hardware versus software problem

Job Type: Contract

Salary: $8.00 - $9.00 per hour

Benefits:

• Work from home

Experience level:

• 1 year

Shift:

• 10 hour shift
• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Remote