Customer Success Coordinator (Remote)

Benefits

• 401(k)
• 401(k) matching
• AD&D insurance
• Bereavement leave
• Disability insurance
• Employee assistance program
• Flexible spending account
• Gym membership
• Health insurance
• Health savings account
• Internet reimbursement
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

What We Do

We’re a marketing software company that serves small business owners, primarily financial advisors, and insurance agents. About 40,000 small businesses use our tools to build websites and send out our content. Generally, these businesses don’t have marketing departments but are growth-minded enough to know they need to market themselves.

We help them do just that. We work together to create beautiful website designs, automated marketing tools, and award-winning educational content for them. The end goal is to help them build better relationships with their clients with less hands-on effort.

About Our Culture

FMG started over a decade ago and now has 300+ (and growing!) employees spread out across the globe. We embrace a fast-paced, results-oriented culture, and focus on a healthy work/life balance. We value collaboration and open, thoughtful communication. We believe work should be both engaging and challenging, mixed with a good sense of humor.

Our goal is to invest in motivated, successful individuals and watch them succeed both inside and outside of work. We’re building a winning team of A+ players and we hope you’ll be next to join us.

Our Commitment to Diversity, Equity, and Inclusion
At FMG, we believe in the wholehearted acceptance of each other regardless of our differences. We strive to foster an environment that allows everyone to contribute to our mission in their unique ways. With the belief that diversity propels innovation, we are continually finding ways to cultivate a commitment to diversity and inclusion in our employees, services, and products, as well as in the communities in which we live and work.

Our Employee Benefits
FMG strives to be a top-tier employer. We continually evaluate our benefits and total compensation packages to ensure we offer our employees the most competitive package we can provide.

• Optional Alternate 9-80 Work Schedule – with every other Friday off
• Generous paid Holiday schedule with a paid Winter Holiday Shutdown week
• Comprehensive paid time off policies including vacation, sick, parental, and bereavement leave.

1. Robust Insurance Plan including:Medical with $0 co-pay Telehealth plan
2. Dental
3. Vision
4. Health Savings Account (HSA) with generous employer contributions
5. Flexible Spending Accounts (FSA)
6. Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
7. Company-paid Short & Long Term Disability coverage
8. Company-paid Employee Assistance Program (EAP)

• Matching 401(k) with immediate full vesting
• Employee Events Committee that plans fun in-person and virtual events
• On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit
• Internet & Gym Reimbursement!
• Work computer equipment is provided to help you succeed :)

About the Role
We are looking for a bright, engaging person who will be the front-line of our brand experience. Customer Success Coordinators work closely with FMG's subscribers, who have purchased guidance and help through the setup process. As a Customer Success Coordinator, client communication and relationship building will be critical to your success. Strong organizational skills, the ability to work on multiple projects simultaneously, and an eye for design will all be essential in this role.

Compensation This is an hourly position; $16.00-$17.50 with opportunity to earn yearly incentives

Primary Responsibilities & Expectations

• Communicate with subscribers via phone, email, and video conference to collaborate on building their website.
• Build subscribers’ websites using our proprietary content management system (CMS).
• Notate your work in our client relationship management software (Salesforce).
• Manage your calendar and schedule with a workload of 30+ subscribers.
• Adapt your approach to a wide range of subscribers, from those who are more “hands-on” to those who want more guidance and support.
• Set proper expectations with subscribers throughout the setup process.
• Work closely with other departments (Fulfillment, Domains, and Front End) to accomplish tasks related to building or launching websites.
• Assist in training new Customer Success Coordinators as needed.
• Access to a private & secure workspace, free from distractions
• Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor
• An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)

Skills and Qualifications

• Prior Customer Service or Support experience
• Highly organized
• Professional oral and written communication skills
• An eye for design
• Project management experience will be extremely helpful; but not required
• Interest in HTML, CSS is a plus

FMG is proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information. If you require accommodation to complete the application or interview process, please contact [email protected].

You can find out more about what it’s like to work at FMG, by visiting https://fmgsuite.com/about-us/