Customer Success Specialist, Advisory

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

At UL, we know why we come to work.:Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!

What you’ll learn & achieve:

ComplianceWire️® is an industry-leading learning management system (LMS) for compliance and qualification management created for life sciences organizations. It is natively compliant with FDA 21 CFR Part 11 and EU Annex 11 validation requirements. This proven technology is used globally by pharmaceutical, medical device and biologics companies as well as global regulatory authorities in the U.S., China, Brazil and India. ComplianceWire® helps to promote public health by helping to train qualified individuals to increase the safety and effectiveness of medicines and medical devices. With over a half a billion completions supporting over 3.6 million users in over 130 countries, ComplianceWire is truly a trusted expert to FDA-regulated companies, helping our clients make safer medical device and pharmaceutical products quickly and efficiently.

• Uses knowledge and relationships from guiding post-sales implementation to collaborate with account owner on renewal strategy and inform planning for expansion opportunities
• Coordinates post-sale activities to ensure customers are effectively adopting and utilizing software solutions
• Serves as a single point of contact for post-sales services and ongoing relationship support for assigned customer contacts
• Builds trust, transparency, and loyalty with customer contacts; Directs feedback internally when appropriate
• Encourages upgrades and renewals and connects customer personnel to relevant UL personnel (account managers,
• Technical Sales Representatives, Technical Inside Sales Representatives, Software Solution Architects, delivery teams, etc.) when applicable
• Engages with customers to position and win renewal business
• Under moderate supervision, drives toward meeting post-sale and pre-renewal milestones for customer adoption of software
• Takes ownership of a variety of product, investment, and technical issues and ensure complete resolution from the customer’s perspective
• Supports implementation and fulfilment teams to deliver solution to customer post-sale
• Under moderate supervision, identifies frequent pain points and roadblocks to software implementation and prepares solutions
• Under moderate supervision, identifies opportunities for renewals and positions UL to win them
• Collaborates with internal resources until an issue is resolved and communicated to customer
• Provides input to account manager, Technical Sales Representatives, Technical Inside Sales Representatives,, and
• Software Solution Architect (where appropriate) to inform renewals and sales strategy
• Builds an internal UL problem solving network, works under moderate guidance and engages internal personnel to problems, improve delivery, etc.

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What makes you a great fit:

• 4-year degree or equivalent work experience
• 2+ years of customer-facing experience
• Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software
• Previous experience in customer facing job, ideally with senior and executive-level customer contacts
• Business acumen and understanding of business sales processes

What you’ll experience working at UL:

Mission: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 129 years and is deeply engrained in everything we do.
People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.
Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
Total Rewards: The target annual pay range for this position is $87,750-$101,250 which includes a base salary of $65,000-$75,000 and 100% on target performance.
Members of the sales function are elgible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 35% of the base salary, paid quarterly, and is contingent upon performance. Employees are eligible for health benefits such as medical, dental and vision; wellness benefits such as mental & financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country, for the relevant position level.
We also provide employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).
Internal applicants with questions related to the Total Rewards for this position should submit a ticket via askHR for more insights.
Learn More:Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal. Curious? To learn more about us and the work we do, visit UL.com