Job details
-
Vacancy TypeRemote
-
PayFrom $15 an hour
-
Job TypePart-time, Contract
-
Shift and ScheduleWeekends as needed, Monday to Friday, Morning shift, Day shift, Evening shift
Description
About ShyftOff
ShyftOff Corp is a contact center technology and outsourcing company that believes agent experience should be the number one focus of any contact center. We believe agents can and should have complete flexibility over their schedules, the ability to learn and develop new skills, at competitive compensation levels.
Position Summary
The Customer Support Agent will troubleshoot and resolve a variety of account and platform related issues. They use effective communication skills and technical training to uncover customer needs and answer and questions.
Rate: $15-$17
Paid Training Completion!
Primary Hours: 9am-9pm Est
Primary Days: 6 days per week, No Sundays
Pay Frequency: Weekly
Responsibilities
- Answer customer inquiries and access information from multiple sources using various computer programs.
- Maintain a high level of professionalism in all correspondence and customer interactions, both internal and external.
- Contact new customers to follow up or sell a particular service or take inbound customer service queries depending on the project.
Apply Here: https://airtable.com/shrhzwDzeLth42NWe
Knowledge, Skills, and Abilities
- Knowledge of the following tools/products: broadband connectivity issues, broadband authentication services, wireless networking, ISP web portal, user password resets, spam quarantine settings (Google Apps, Postini, Red
- Condor, etc), ZenDesk, MySupport, etc.
- 6+ months of high-volume call center experience.
- 6+ months of basic technical support experience.
- Excellent documentation skills and follow up skills so all tickets are clearly noted for future reference and audit purposes.
- Strong computer skills, including knowledge of MS office applications and efficient typing skills (45 WPM).
- Ability to use questioning and listening skills that support effective telephone communication.
- Ability to use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
- Ability to apply the elements of building positive rapport with different types of customers over the phone.
- Ability to multi-task by talk, type, and chat and keep the customer interaction seamless.
- Apply Here: https://airtable.com/shrhzwDzeLth42NWe
Minimum Education and Experience
- Associates degree
- An equivalent combination of education and experience may be considered.
Apply Here: https://airtable.com/shrhzwDzeLth42NWe
Job Types: Part-time, Contract
Pay: From $15.00 per hour
Benefits:
- Flexible schedule
Experience level:
- 2 years
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Call center
- Remote
People with a criminal record are encouraged to apply