Customer Support - Spanish - Inbound Messaging (3194)

Benefits

• Flexible schedule
• Paid orientation

ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Inbound Messaging Customer Support!

Do you have a Support background?
Do you enjoy work-from-home and flexible schedules?
ModSquad is seeking Mod Contractors to join our network!

If you want the chance to work gigs on the coolest of client projects... then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in.

Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs available now and more are on the horizon.
One of our favorite projects is growing again and looking for music lovers that want to join our label. ModSquad is seeking Mod Contractors who are passionate about providing world-class support in an enjoyable online environment.

As a member of this team, you will respond to customer inquiries via chats (inbound messages) in both Spanish and English. Please note: In order to ensure adequate proficiency in both languages, qualified applicants will need to complete written language assessments in Spanish and English.
Project Hours:
12 am - 3 am
1 pm - 12 am
Commitment:
25 hours per week; 8 of those 25 hours must be worked over the weekend (Saturday and/or Sunday)
90 days
Forty (40) hours per week are required during the 4-5 week orientation and nesting period (as needed by ModSquad)
Language:
Spanish and English

What We Are Looking For:

• Professional Spanish and English proficiency
• Ability to quickly identify any and all issues the customer may have
• Ability to maintain high engagement with both the project and customers
• Someone who wants to help the customer, not just move to the next one
• People driven to do more for the customer and exercise good judgement in their favor when the opportunity presents itself
• Customer service experience; familiarity handling chats

What’s In It For You:

• The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
• Flexible self-scheduling
• Access to ‘Hot Gigs’ postings exclusive to the Mod Network
• Work from home
• Competitive hourly rate - Discussed during your first interview
• Paid orientation

Workspace Requirements:

• Dedicated laptop or desktop computer with Windows 10 or above (Please note: A Chromebook is not sufficient for ModSquad projects.)
• Quality headset
• Quiet workspace to take calls
• Willingness to install MSQ security software and 2FA app on phone

***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct (punctuation, capitalization, spelling, correct tense usage) and comprehensive. This will greatly increase the probability of scoring an interview!
 

Please note: A Chromebook is not sufficient for ModSquad projects.
Who is ModSquad?

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. ***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.