Data Entry(Remote/Technical Support/USC/GC)-MA

Description:

Contractors must be available to work at least 1 weekend day. There is flexibility on the exact days as long as the contractor can commit to 5 days/week with a minimum of 1 weekend day. (Example: Tues-Sat, Sun-Thur, etc...) Hours will be 1st shift.

Summary:

· The Data Entry Representative provides customers with support for processing returns from a

remote work environment. This position is responsible for the accurate data entry of returns from customers

· in a timely and efficient manner. Data Entry Representatives enjoy helping others by providing excellent

· customer service, working independently and as part of a greater team, applying attention to detail,

· assuming responsibility, and using critical thinking skills to provide the best return and overall customer

· experience.

The Essential Roles and Responsibilities of the Role are:

· Provides front line support to customers via email and possibly phone in the future for Client

· hospital products focusing on customer satisfaction, quality, and efficiency to resolve customer

· issues.

· Records and documents all customer interactions properly in accordance with defined

· procedures, ensuring quality and accuracy in reporting.

· Interfaces and interacts effectively with Client employees and customers, including clinical

· personnel.

· Engages and escalates issues to appropriate personnel and/or departments as needed.

· Regularly uses company provided laptop to communicate with customers, update tickets,

· complete checklists, access portals and training, diagnose problems, and maintain schedule of

· activities.

· Maintains product knowledge through continuous training and uses the latest troubleshooting

· methods, SOPs, training manuals, and other reference materials.

· Maintains compliance with laws protecting data privacy including HIPAA and GDPR.

· Adheres to all environmental, health and safety SOP’s, equipment, policies, and procedures,

· including any department specific requirements.

· Performs other duties as assigned.

Required Qualifications

· Proactive and results-oriented who can work both independently and as part of a team to effectively

· manage assignments and support customer email queues.

· Must have proven ability to exercise independent judgment and draw accurate conclusions to

· effectively troubleshot issues based on available information.

· Must have excellent verbal and written communication skills.

· Good interpersonal skills with the ability to react quickly, accurately, and remain calm under

· pressure.

· Ability to give full attention to what other people are saying, taking time to understand the

· points being made, ask questions as appropriate, and not interrupt at inappropriate times.

· Ability to understand and pay attention to the importance of details and convey the meaning to

· others.

· Ability to multitask and pick up from where previous task was left off.

· Ability to hold oneself accountable without direct supervision.

· Highly proficient and comfortable navigating and using computers and computer-based systems.

· Required to maintain reliable internet connection to effectively support business systems.

· Ability to sit and look at a computer for long periods of time.

· May be required to work evenings, weekends, holidays.

Experiences and Education

Education or Formal Training:

· High School diploma or GED required

· College degree in a related field preferred

· Project Management certifications are a plus

Experience:

Required

· 1 - 2 years related experience providing technical support via email.

· Experience using devices such as cell phone, laptop, and tablet to perform work activities

Preferred

· Experience contributing and accessing information from a Knowledge Management system

· Medical device industry background.

#IND2

Job Types: Contract, Temporary

Pay: $15.00 - $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Deerfield, IL 60015: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have experience In Medical Industry?
• Please confirm your Email Id
• Please confirm your Phone Number
• Do you have any Project Management Certification?

Experience:

• Technical support: 1 year (Preferred)
• Data entry: 2 years (Preferred)