Director, Account Management

Benefits

• Health insurance

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the country. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As a Director of Account Management, you will lead all growth and retention activities for local, regional and national clients for the Cleveland Clinic enterprise. This opportunity directly supports the Cleveland Clinic's belief that every life deserves world class care. In this role, you will work directly with employers to ensure they offer equitable access to the best care in the world at our Cleveland Clinic locations.

Your primary duties will include:

• Building long lasting relationships with clients, honoring the Cleveland Clinic brand and what it stands for, as a trusted source and a quality and innovative medical and health provider.

• Developing a viable, multidimensional, and sustaining strategic growth plan.

• Providing leadership to ensure development, attainment, and delivery of sales objectives, including motivation and management of highly effective sales team, either directly or indirectly through matrixed relationships.

The Future Caregiver is someone who:

• Has High-level management and leadership skills.

• Can schedule and manage tasks effectively.

• Is experience with conflict resolution and problem-solving.

• Has written and verbal communication skills.

• Has teamwork and motivational skills.

• Has organizational and multitasking skills.

This is a rewarding opportunity that offers growth-oriented projects, mentorship, support, and resources. You will experience great exposure to both the institute and department leadership and have numerous opportunities for career growth. At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Remote Work location: Please note we are ideally looking for someone residing in Ohio or Florida (Ohio preferred).

Responsibilities:

• Leads all account management activities for local, regional and national clients. Manages the account management staff to achieve results-driven performance.
• Establishes sales and revenue targets by product line that can be clearly defined, tracked and measured achieving key results toward annual performance goals. Motivates team to meet and exceed these goals.
• Plans, prepares, implements and monitors the operational budget for the department.
• Annually develops and vets a viable and sustaining strategic sales plan.
• Strong understanding of benefit decision process and implementation at large, self-funded employers.
• Develops prospective client lists, and directs promotional activities and awareness programs to increase interest for strategic products/programs.
• Plans and organizes client specific tactical and developmental activities, including working with distribution channel partners, payer, brokers and benefit consultants.
• Researches and identifies potential strategic market opportunities.
• Gathers and shares competitive intelligence on competitor offerings and trends in the employer benefit space.
• Drives awareness of Cleveland Clinic offerings to the community at large.
• Ability to work closely and influence HR leadership at Fortune 500 corporations, their benefit consultants and health plans. Develop close and long lasting relationships with clients and prospects.
• Ensures new programs are developed and represented in accordance with Cleveland Clinic goals and objectives.
• Effectively collaborates with integrated structures, internal and external to Cleveland Clinic to foster strong relations with Institute physicians, Cleveland Clinic leadership and other employer leadership for program development and delivery.
• Actively participates in local and national speaking engagements and program video segments, as appropriate.
• Participates at trade fairs, seminars and educational conferences where networking and marketing/sales opportunities exist.
• Ability to travel up to 50%.
• Other duties as assigned.

Education:

• Bachelor's degree required.
• Master's preferred.

Certifications:

• Life, Accident and Health (LAH) insurance licensure through state of employment preferred.

Complexity of Work:

• This position requires an acute understanding of the economics and market forces of the health care industry in addition to demonstrated ability in marketing.
• This position requires excellent oral and written communication skills, strong organizational, negotiation, collaboration and time management skills and the ability to effectively communicate to a large, diverse audience.
• The qualified individual must possess the ability to effectively represent Cleveland Clinic, internally and externally.

Work Experience:

• Minimum of 7 years of business development and management experience including a minimum of 3 years sales experience in medical community required.
• Minimum of 5 years health plan product development, sales and management experience preferred.
• Prior experience working with high profile accounts highly preferred.

Physical Requirements:

• Typical physical demands include a moderate degree of dexterity to produce materials on a computer.
• This position requires normal or corrected vision and hearing and the ability to verbally communicate with employees and patients.
• Physical demands include office work and the mobility sufficient to attend meetings in clinical departments throughout the Clinic.
• This position must be available after hours for support.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.