Dispatch Customer Service Representative / Remote

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
• Wellness program

Join our AAA Emergency Roadside Dispatcher Team!

Starting at $19.20 per hour (Plus weekend shift differential of 10% = $21.12 per hour)
Full Time – 40 hours a week
Swing shift hours available
Class starts September 4, 2023

As an Emergency Roadside Dispatcher for AAA Texas, you are bringing your passion for helping others to a best-in-class organization that is delivering legendary service to our members.

We are hiring for remote dispatchers for Coppell, Texas. Training is virtual and class begins on September 4, 2023.

AAA Dispatchers process requests for roadside assistance as part of our fast-paced, member service organization, demonstrating concern for member safety and effectively diffusing high tension situations.

Process both inbound and outbound calls from members and independent contract stations within a fast-paced, structured, goal-oriented call center environment.

Successful completion of training without interruption.

Excellent written, verbal and advanced computer skills.

Work directly with 350+ independent contract stations facilitating service delivery to members.

Keep members informed of the status and progress of their requests utilizing various internal dispatching applications.

Successful candidates will possess a passion for helping people, exceeding their expectations, and the ability to utilize available resources to provide excellent member service.

Prior Dispatch experience within a high-volume environment is preferred but not mandatory.

High School diploma, GED or equivalent.

Successful completion of Auto Club pre-employment assessments, background and drug screenings.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

AAA Texas is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.