Dispatcher

JOB TITLE: Dispatcher

SHIFT: 8:30a-5p Monday, Wed-Sat (OFF Tues/Sun) (day off subject to change)

JOB SUMMARY:

• Seeking a reliable dispatcher to be the primary interface between Pilot Freight Services, customers, sales, system operations and vendors. To provide quality customer service, while meeting company policies and procedures.

See below for important qualities:

• Spanish speaking (preferable)
• Dispatch experience preferable
• Multitasker, there are heavy call, email, and workload volumes
• OT and flexible schedule
• Good customer service skills

ESSENTIAL FUNCTIONS:

• Answering phones professionally and timely.
• Answering email requests professionally and timely.
• Providing general customer service.
• Research of shipments for Corporate requests/reports.
• Research of shipments for Accounting requests/reports.
• Communicate charges with accounting when outside vendors are used.
• Understanding TSA regulations.
• Develop pickup/delivery routes and maintain contact with drivers throughout the day.
• Modify daily routes to accommodates the needs of customers.
• Act as a communication liaison between customers, drivers, sales, and Pilot facilities.
• Cultivate strong relationships with drivers and customers.
• Scheduling of residential pickups.
• Able to work overtime and weekend on call rotations.
• Other duties assigned deemed necessary by the Cartage Supervisor.

SKILLS/COMPETENCIES:

• Must be able to type accurately at least 35 WPM.
• Intermediate level Excel and Word.
• Strong written and oral communication skills are essential.
• Ability to manage deadlines.
• Strong knowledge of the roadways throughout the immediate and surrounding areas.
• Ability to work in a team environment in high pressure situations.
• Bilingual helpful: English/Spanish

EDUCATION:

• High School Diploma or equivalent.
• Certifications, if applicable.

EXPERIENCE:

• 3 years dispatching experience.

PHYSICAL REQUIREMENTS:

• This is a clerical administrative position in a professional office setting. The employee is frequently required to sit, stand, walk, use hands, stoop, bend, and reach. Extensive use of a phone and a PC is required. Position may require working remotely at times.

Job Type: Full-time

Pay: $21.00 per hour

Schedule:

• Day shift
• Weekends as needed

Application Question(s):

• Can you work the require SHIFT: 8:30a-5p Monday, Wed-Sat (OFF Tues/Sun) (day off subject to change)?