Employee Service Center Analyst I - Remote

Description
Lifepoint Health is recruiting for a Employee Service Center Analyst to join our HR Services Team!

Summary:

Responds to inquires from employees and leaders via phone and email regarding HR issues. Provides administrative support and coordination within a fast paced HR Department that supports employees located across the United States. As directed handles and processes all personnel changes and records and maintains employee personnel files.

About Lifepoint Health:

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.

Essential Functions:

• Provides guidance to leaders on processes and procedures related to employee documents and record changes
• Escalates employee relations issues to the appropriate level as needed
• Maintains electronic employee records in HRIS (SAP)
• Participates in information sharing with co-workers; identifies trends and passes recommendations for improvement to the supervisor
• Processes all personnel changes and requests and inputs into HR Information System (employee transfers, promotions, salary increase/ changes, status changes, address changes, terminations, direct deposits, new hires). Verifies data input for accuracy.
• Performs background checks per regulatory requirements for transfers and/or promotions
• Interfaces with employees and management in a courteous and professional manner and provides general assistance regarding Kindred policies and procedures
• Utilizes CRM to process and correspond to customer regarding employee data changes
• Performs other duties as assigned/needed

Knowledge/Skills/Abilities:

• High degree of emotional intelligence
• Excellent oral and written communication and interpersonal skills which include the ability to effectively communicate in a courteous manner with staff, co-workers, leadership, vendors and internal and external customers. .
• Ability to identify problems and develop solutions
• Ability to manage several tasks simultaneously; set priorities and plan work to meet deadlines
• Ability to work with a team to create effective departmental strategies and meet department goals.
• Strong organizational skills, high attention to detail and customer focus.
• Willingness to work additional hours to meet work objectives
• Demonstrated critical thinking skills
• Basic computer skills with working knowledge of Microsoft Office, word-processing and spreadsheet software, HRIS, Internet
• Strong knowledge of human resources programs and specific regulations relative to human resources.
• Ability to be accurate and precise when processing employee record changes and providing information to the field
• Maintains confidentiality of all employee information to assure employee rights are protected.
• Represents the organization in a positive and professional manner.
• Complies with all organizational policies regarding ethical business practices.

Business Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.

Moderate Computers Skills - Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives.

Moderate Communication - Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others and make presentations to department or middle management.

Department Specific Impact - Decisions impact the management and operations within a department. May contribute to business and operational decisions that affect the department.

Varied Business Problems - Problems are varied and complex, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, general precedents and practices.

Moderate Independent Judgement - Results are defined; sets personal own goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.

Moderate - Handle multiple tasks simultaneously with moderate complexity.

Physical & Mental Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment & Travel Requirements:

Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

Works in well-lit, ventilated and climate controlled office environment with routine office equipment; some equipment has moving mechanical parts.

In hospital environment, may be exposed to hazards and unusual elements, which may include but are not limited to bloodborne pathogens and / or contagious illnesses, toxic chemicals, and biohazardous materials which may require extensive safety precautions and the use of protective equipment.

Noise level in the work environment is typical for an office and/or hospital environment.

Minimum overnight travel (up to 10%) by land and/or air

Benefits:

Competitive pay and benefits including 401k, paid time off, employee illness benefit (EIB), medical, dental, vision.

Additional Information:

Lifepoint Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

Service Excellence Requirements:

• Work efforts reflect a passion for exceeding customer expectations.
• Displays responsibility by taking ownership of quality service.
• Exhibits a commitment to results by looking for and recommending/implementing process improvements.
• Demonstrates commitment to interpersonal excellence through professional greetings, proper telephone etiquette, common courtesy, a professional attitude and appearance.
• Recognizes the benefits of team collaboration. Shows respect for fellow employees by working together to get the job done.
• Effectively addresses customer concerns and resolves conflict in a manner that is fair to all.

Business Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.

Moderate Computers Skills - Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives.

Moderate Communication - Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others and make presentations to department or middle management.

Department Specific Impact - Decisions impact the management and operations within a department. May contribute to business and operational decisions that affect the department.

Varied Business Problems - Problems are varied and complex, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, general precedents and practices.

Moderate Independent Judgement - Results are defined; sets personal own goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.

Moderate - Handle multiple tasks simultaneously with moderate complexity.

Physical & Mental Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment & Travel Requirements:

Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

Works in well-lit, ventilated and climate controlled office environment with routine office equipment; some equipment has moving mechanical parts.

In hospital environment, may be exposed to hazards and unusual elements, which may include but are not limited to bloodborne pathogens and / or contagious illnesses, toxic chemicals, and biohazardous materials which may require extensive safety precautions and the use of protective equipment.

Noise level in the work environment is typical for an office and/or hospital environment.

Minimum overnight travel (up to 10%) by land and/or air

Benefits:

Competitive pay and benefits including 401k, paid time off, employee illness benefit (EIB), medical, dental, vision.

Additional Information:

Lifepoint Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

Qualifications
Education:

• High school diploma required; Degree preferred.

Experience:

• Minimum of 2 years experience in an employee data management role required.
• Applied knowledge of employee record maintenance in HRIS (SAP), customer service and payroll processes and practices is preferred.
• Prior use of a ticketing/case number system strongly preferred.