Job details
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Pay$21 an hour
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Job TypeFull-time
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Shift and ScheduleMonday to Friday, 8 hour shift, Day shift
Description
Job Description: Customer / Field support Representative
DAWGS is a service business. As an alternative solution to plywood, we rent our proprietary steel board- up system to customers that need to secure their vacant properties. Some of our clients lease our equipment because the property is going through a rehab or they simply just need to keep them secured on a short or long term basis to protect their assets. See www.dawgsinc.com for a more detailed description of our services.
DAWGS is currently seeking a Customer / Field Support Representative to handle various tasks. This position will provide back- up support to additional departments as needed.
Duties:
● Creates work orders based on inquiry type from customers
● Responds to inquiries via phone, email and other internal systems
● Manage real-time inquiries while keeping track of and responding to follow up inquiries from customers
● Directs calls and work requests to relevant departments
● Resolves common customer inquiries accurately and efficiently
● Provides quotes to new homeowners who recently purchased a property that is being secured with DAWGS equipment to potentially transfer rental services
● Generates invoices and processes payments
● Provides back- up to the scheduling and billing department during vacation and other absences
● Performs other duties as assigned
● Occasionally visit the Chicago office if needed
Skills Qualifications:
● Highly motivated, organized, reliable, detail-oriented and accurate
● Exceptional attendance
● Strong verbal and communication skills
● Problem solver with strong analytical skills
● Ability to learn quickly in a fast-paced environment
● Ability to multitask and prioritize with the flexibility to quickly adjust in order to meet current demand
● Ability to be firm with customers particularly on collection calls while keeping a professional demeanor when dealing with difficult clients/customers
● Proficient with computer systems (Google Apps and Salesforce experience a plus)
● 2+ years experience in administrative duties / office environment
● Ability to type 50+ wpm
● Insides sales experience is a plus
Job Type: Full-time
Pay: $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
- Work from home
Experience level:
- 2 years
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- Remote
Table
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AdressChicago, IL 60631