Front office Customer Service Representative

Duties:
- Communicate with customers via phone, email, and chat to provide excellent customer service
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Analyze customer needs and provide appropriate solutions or recommendations
- Conduct outbound calls to follow up on customer inquiries or sales leads
- Maintain accurate and detailed records of customer interactions and transactions
- Collaborate with other team members to ensure customer satisfaction

Qualifications:
- Bilingual in English and Spanish is highly preferred
- Excellent phone etiquette and communication skills
- Strong customer service skills with the ability to handle difficult situations with empathy and professionalism
- Sales experience is a plus
- Ability to analyze information and make informed decisions
- Multilingual abilities are a bonus

This position requires strong communication skills, both in English and Spanish, as well as the ability to provide exceptional customer service. The ideal candidate will have a positive attitude, excellent phone etiquette, and the ability to analyze customer needs. Sales experience is a plus. If you are a motivated individual who enjoys helping others, we would love to hear from you!

Job Types: Full-time, Part-time

Pay: $822.00 - $948.00 per week

Expected hours: 40 – 55 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 1 year
• 2 years
• 3 years

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Remote