Healthcare Customer Care Associate * 100% Remote for California Residents *

Overview:

Our client, a US Fortune 500 company and a provider of managed Health care, Pharmacy benefits & specialty areas for managed care organizations / employers / government agencies, seeks an accomplished Customer Care Associate.

*** Candidate must be authorized to work in USA without requiring sponsorship ***

************************************************************************************************************************

Position: Customer Care Associate

Location: 100% Remote

Duration: 6 months w/ possibility of extension or conversion to FTE role

Important Notes:

• Strict Start Date: 10/16/2023.
• Candidate must be open to 24/7, 365-day schedule. There is no graveyard shift though. Shifts could be Mon - Fri, Tue – Sat, Sun - Thur, Wed – Sun or Thur – Mon.
• Morning shifts: 6:00am – 2:30pm & 8:00am – 4:30pm (Pacific Time)
• Mid-day shifts: shifts start anywhere between 10:00am - 01:00pm (Pacific Time)
• Training Schedule: 8:00am – 5:00pm Pacific Time, Mon – Fri.
• Training Duration: 2 weeks in training 3 weeks in success lab.
• No unscheduled absence during the first 60 days.
• Once 60 days is over candidate can work OT.
• Attendance is an important factor in this position.
• Candidate MUST have high-speed wired internet connection. Wi-Fi / Wireless connections not allowed as a violation of policy and can lead to breach of Private Health Information (PHI).
• Candidate MUST have a reliable home-office environment.

Description:

• The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
• A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed.
• Customer service agents may be inbound, outbound or a combination of both.
• Resolve customer’s service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Qualifications:

• HS Diploma or GED.
• 0-2 years customer service related experience required.
• High call volume Pharmacy background if applicable.
• Previous experience with computer applications, such as MS Outlook or data entry software.
• Proficient in computer software navigation and dual screens 24/7 call center. Flexible shifts may vary.
• Ability to handle complex calls.
• Typing 45 WPM minimum.
• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
• Ability to work independently and manage one’s time.
• Ability to accurately document and record customer/client information.
• Critical thinking and problem-solving skills.

Nice to haves:

• Preferred but not required: bi-lingual for Hmong, Spanish, Mien.
• Healthcare background is preferred but not required.

Remote at this time with an option of returning to office at future date.

************************************************************************************************************************

I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Satwinder “Sat” Singh

Lead Technical Recruiter

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.

Job Types: Contract, Full-time

Salary: Up to $18.83 per hour

Benefits:

• Health insurance
• Work from home

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Remote

Application Question(s):

• Do you have High Speed WIRED Internet (download speeds >20mbps)?
• Do you have a reliable secluded quiet home-office environment?

Education:

• High school or equivalent (Required)

Experience:

• Call Center: 1 year (Required)
• Customer Service: 1 year (Required)
• Microsoft Office: 1 year (Required)