Help Desk Support III

Would you like to work for a software solutions company that has grown in triple digits in the last 5 years? If you answered Yes, then we need to talk....

We are looking for an Help Desk Support III who be part of a close-knit, high performing team. We are committed to creating an environment where all employees are valued and respected. This position offers a very competitive compensation and benefits package

Job Title :: Help Desk Support III

Job Location :: Denver, CO (Remote)

Position Description ::

Required Experience::

• Detail oriented (i.e., proofing work, spelling, grammar, formatting, etc.).
• Effective and constructive interpersonal skills.
• Ability to collaborate and communicate with internal and external customers (i.e., school districts, BOCES, other CDE units, etc.).
• Demonstrates initiative and exhibits a proactive approach to work.
• Exceptionally proficient in the use of Microsoft Office tools, including but not limited to MS Word, MS PowerPoint, and MS Visio.

Responsibility::

• IT Help Desk Support contractor to perform duties to support the DSU Data Pipeline collections which includes: 5 interchanges, 10 snapshots, 4 year-round and 2 periodic data collections.
• Utilize the existing documentation to assist with the overall collection process.
• Track, research and respond to questions from data respondents.
• Questions may range from basic system access and functionality questions to highly technical and nuanced questions.
• Regular communication with the Data Services Unit team is critical to the success of this work.
• Understand the Data Pipeline technical and non-technical processes and assist LEA and CDE personnel to perform the tasks required to send data to CDE.
• Pull and/or view collection data as needed using SQL and/or Toad to validate accuracy or resolve issues.
• Attend, participate and present in a weekly Town Hall meeting to provide information and training as well as answering LEA personnel questions.
• Investigate and solve reported issues.
• Create tickets and track issues until resolution.
• Attend and participate in team and client meetings.
• Manage multiple tasks/activities simultaneously, switch priorities as needed.
• Maintain a schedule of tasks and meet deadlines.
• Communicate equally well with all levels. e.g., executive, administrators, educators, and technical personnel.

About AgreeYa: AgreeYa is a global systems integrator delivering a competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 1,800+ professionals across offices. AgreeYa works with 550+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public Sector, Pharma & Biotech, Retail, CPG, and others. Please visit us at www.agreeya.com for more information.

Job Type: Contract

Salary: $32.00 - $35.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday