Help Desk Technician

Benefits

• 401(k)
• 401(k) matching
• Disability insurance
• Health insurance
• Life insurance
• Paid parental leave
• Paid sick time
• Paid time off
• Parental leave

SpiderOak is committed to building secure and reliable software that protects our customers’ data. Our approach is fundamentally different from most mainstream security companies. Instead of adding layers of security on top of an insecure system, we build software that is inherently secure.

SpiderOak builds need-to-know technology that supports customers working in hostile environments. Traditional systems trust IT infrastructure to maintain the whole security system, even though the news is rife with evidence that this model does not work. Our software combines end to end encryption with a distributed ledger (aka Blockchain) technology to offer best-in-class security with no backdoors.

Who We Need

• An eager, resilient, entry-level Help Desk Technician, who will provide fast and useful internal technical support and assistance. You should be able to answer queries, address and solve issues, and seek out solutions to basic tech issues. You should enjoy working somewhat independently, making decisions, and have an eagerness to learn and work with new technology.
• Our chosen candidate will have experience troubleshooting Mac OS and Microsoft o365 services. A plus would be experience with Mobile Device Management and Networking.
• We need someone who has excellent communication skills, both verbal and written, as well as good technical knowledge and the ability to understand the problem and explain its solution. You should be focused on customers and good under pressure, and able to work successfully in a remote-only environment.

What You'll Do

• Serve as the first point of contact for co-workers seeking technical assistance, remotely
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided
• Walk co-workers through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update IT issue status and information
• Pass on any feedback or suggestions to the appropriate internal team
• Identify and suggest possible improvements on procedures
• Assist with onboarding of new employees

What to Expect

• SpiderOak Inc. and Mission Systems is a 100% remote-based working environment. Our culture is based on trust and flexibility. We believe our employees are the key to our success, and welcome new ideas and talents.
• We provide a wide-range of benefits including health care coverage, a 401(k) plan w/employer match, employer paid life insurance policy, short-term and long-term disability policies, paid maternity and paternity leave, PTO, paid sick leave, and other benefits.

What We Provide

SpiderOak Inc. and Mission Systems is a 100% remote-based working environment. Our culture is built on trust and flexibility. We believe our employees are the key to our success, and welcome new ideas and talents.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. In other words, we welcome you just as you are!

To learn more about SpiderOak Inc. and Mission Systems, visit our website at: https://spideroak.com/home/