Listed salary ranges may vary based on qualifications, experience, and local market.

Responsibilities:

Support the client in a POS replacement project
Remotely guide the onsite tech on how to physically setup the new point of sale systems (what to plug where, etc.)
Will need to do some system configurations to ensure all applications are setup and logged into
Remotely setup printers, pinpads, registers, etc.
Will follow guide book with all steps that are required (provided by client)
Will receive hands-on training from client
Retail Tech / POS Apps teams will be escalation path
High school diploma or equivalent required
Experience with hardware setup
Experience with printers
Microsoft Office / O365
Requires excellent customer service skills
Solid foundation of Personal Computer experience
Troubleshooting capability
Overall knowledge of desktop productivity products
Ability to work in a team environment
Proven ability to remain flexible in a changing environment
Attendance and schedule adherence are requirements of this position
May require additional project-specific training. Provide necessary support as part of client"s contract and purchase order renewal function
Applies job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity.
Exercises judgment within defined guidelines and practices to determine appropriate action
Attendance / timeliness is crucial

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Helpdesk Technician