Hospital Account Manager

Position Summary

Come join our team & provide the highest quality of service to our Revenue Cycle Management (RCM) and billing clients! We are currently seeking a flexible, mature, highly dedicated, self-motivated, and experienced Account Manager for our Physician Vertical. The Account Manager will report to the Director of Revenue Cycle Management and is responsible for ensuring client accounts are worked efficiently and effectively, goals are met, vendors are managed appropriately, work is achieved and issues and results are communicated.

Responsibilities and Duties

• Ensure a strong relationship and communication with existing and prospective clients and serve as a primary resource for client support.
• Strong operational delivery for our clients and leading the development of team members.
• Structure, analyze, and resolve issues in a consultative manner for both the internal operations team and clients.
• Build a motivated, cost-effective team that enables the delivery of high-quality services to clients in a profitable manner.
• Possess an in-depth understanding of facility and physician practice revenue cycle management, specifically in rural settings (CAH, RHC, etc.)
• Able to provide and communicate subject matter expertise (e.g., compliance, billing policies, payer requirements, etc.) to other team members, vendors, and clients.
• Lead and assist with a new client or new project implementation.
• Assist in the preparation, interpretation, and delivery of reports (e.g. KPI, productivity, quality, etc.) to clients.
• Able to resolve payment issues with insurance companies, and have a basic understanding of insurance contracts.
• Routinely visit client locations to build relationships and address client issues.
• All other duties as assigned.

Required Experience and Qualifications

• Three (3) years of experience in healthcare
• Deep understanding of Hospital and Professional Revenue Cycle Management
• Bachelor’s degree, Healthcare Administration preferred
• Advanced Excel skills
• Excellent oral and written communication skills.

Job Type: Full-time

Pay: From $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

License/Certification:

• Medical Coding Certification (Preferred)