INBOUND CUSTOMER SERVICE REPRESENTATIVE

Benefits

• 401(k)
• Continuing education credits
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Referral program
• Tuition reimbursement
• Vision insurance
• Work from home

Inbound Customer Service Representative

$11/hour | Full-Time | Fully Remote

Qualifications:

• High school or equivalent (Required)
• US work authorization (Required)
• Call center experience: 1 year (Preferred)
• Customer service experience: 1 year (Preferred)
• Social media experience a plus

Skills/Experience:

• Excellent attendance and punctuality
• Excellent written and verbal communication
• Passion for providing exceptional customer service
• Ability to prioritize and multi-task
• Team player
• Experience working on a computer
• Experience working in Microsoft applications – Word, Excel, Teams
• Experience working in Customer Relationship Management (CRM) platforms

Job Description:

Who we are: For more than 25 years, American Customer Care (ACC) has been providing customer service on behalf of companies of all sizes worldwide. We specialize in providing individualized contact with our Clients’ customers. Our employees consider themselves brand ambassadors for the Clients they work with. Our employees do not make cold calls! We primarily handle inbound customer service calls and process emails.

Check us out on Facebook @AccDubuque or @AccPlatteville!

Who we’re looking for: Foodies wanted!

If you love to host get-togethers, share recipes, or just enjoy talking about food, we’re looking for you!

ACC is hiring for a leading manufacturer and marketer of specialty food products for the retail and food service markets. In this position, you will provide exceptional customer service by building rapport with consumers and effectively resolving consumer questions or issues via inbound calls and emails.

Don’t miss out on this great opportunity to work for a company that values every employee! APPLY TODAY!

Why you should work with us: At ACC, we understand the importance of work/life balance and we offer many benefits and services that support this:

• Paid training

1. Product training – become an expert on our client’s range of products
2. Systems training – learn how to navigate and enter data into a Customer Relationship Management (CRM) platform and telephony applications
3. Hands-on training – job shadowing and practicing while being virtually connected with team members for a better learning experience

• Work from home – enjoy a better work/life balance!
• DailyPay – work today, get paid tomorrow!
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• Employee assistance program – free sessions with our partner company
• Tuition reimbursement – continuing education assistance for you and your family
• Referral program

We will provide you all the equipment you need to work remotely. We do require that you have a strong and stable internet connection as well as a quiet, distraction-free space to work.

Application Question(s):

• We will provide you all of the equipment you will need to work from home. Can you provide the stable internet connection and a quiet space to work from?

COVID-19 considerations: While in office, we follow all CDC guidelines that include remaining socially distant, wearing masks while in shared spaces, and frequent sanitation.

EEO Statement: American Customer Care is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state or local law.

If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.