Individual Assistance Case Manager

THIS IS A TEMPORARY EMPLOYMENT OPPORTUNITY

Position Summary:

Tidal Basin is seeking qualified candidates for the Individual Assistance Case Manager position supporting our client and applicants impacted by disaster events.

Job Duties and Responsibilities include:

• Implement and coordinate the Individual Assistance Programs, to include emergency sheltering, short term housing, emergency feeding programs, other needs assistance (ONA) and other FEMA Individual Assistance (IA) programs.
• Perform intake, assessments, gather documents to establish disaster program eligibility including payments and withdrawals/denials.
• Manage, review, analyze, evaluate, and coordinate eligibility determinations.
• Coordinate eligibility and payments through the Federal Disaster System, where applicable
• Conduct review of cases to ensure proper processing.
• Mediate complex problem resolution.
• Function as a liaison and applicant advocate
• Maintain a high standard of privacy and confidentiality to protect client information.
• Provide resources and referrals to clients to meet their disaster-related unmet needs.
• Provide assistance to applicants throughout the application process.
• Maintain client-related data systems, including case notes and a complete system of record entries.
• Review and analyze data reports, as needed.
• Work collaboratively with a team
• Exhibit a strong work ethic and a desire to adhere to strict boundaries and professional ethics in the care of others, awareness of the impact of a disaster on the community, family, and individual.
• Maintain a complete understanding of all applicable Program policies and requirements.
• Other tasks as assigned.

Experience and Education:

• Associate or Bachelor’s degree preferred
• Individual shall possess 0-1 years of experience as a member of a state or federal recovery operation, or equivalent experience commensurate with the ability to perform the necessary duties.
• Basic knowledge of the FEMA Disaster Case Management Program is desirable
• Excellent organizational skills and attention to detail
• Must be proficient in Microsoft Office suite of applications and Adobe Acrobat

All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Rising Phoenix Holdings Corporation is an Equal Employment Opportunity Employer.