Information Technology Specialist

Summary

As an Information Technology Specialist, you will play a critical role in advancing our organization's technological framework through strategic automation and innovative solutions. This multifaceted position encompasses the responsibility for the research, implementation, and support of cutting-edge technologies designed to streamline operations and enhance the overall efficiency of business processes. You will manage the complete lifecycle of automation initiatives, ensuring that systems are resilient, adaptable, and meet the dynamic needs of the business.

In the realm of systems support, your expertise will be essential in the setup, configuration, and maintenance of our server and network infrastructure. You will be proactive in monitoring system performance, resolving complex issues, and executing security measures to safeguard data integrity. Your role will extend to ensuring that system updates, user account management, and application support are conducted with precision and aligned with organizational requirements.

As a frontline responder for our help desk, you will provide comprehensive technical assistance, addressing a broad array of hardware and software challenges. Your adeptness at managing incident tickets, coupled with your strong communication skills, will be key in promptly resolving issues to the satisfaction of all stakeholders. Furthermore, you will be hands-on in configuring and deploying end-user devices, maintaining essential IT inventory, and contributing to ongoing desktop support projects.

This role demands a proactive, knowledgeable, and adaptable IT professional who is committed to fostering an environment of continuous technological improvement and operational excellence.

Primary Duties

Technology Automation and Innovation:

• Conduct thorough research on emerging technologies and assess their applicability to business processes; collaborate in a team setting to pilot and implement automation initiatives that enhance efficiency and accuracy across the organization.
• Support the full lifecycle of automation projects, from initial concept and design through to deployment and ongoing maintenance, ensuring robustness and adaptability of automated systems to meet evolving business needs.
• Provide technical expertise and cross-functional support for automation projects, troubleshoot issues, and deliver training to end-users, ensuring seamless integration of new technologies and continuous improvement of operational workflows.

Systems Support:

• Assist with the installation, configuration, and maintenance of server and network hardware and software.
• Monitor and troubleshoot server and network issues, including security configurations, backups, and disaster recovery operations.
• Perform regular system updates, manage user accounts and access rights, and support business-critical applications.

Help Desk Support:

• Provide comprehensive first-level technical support for various hardware and software issues, perform remote technical assistance, and proactively research and document technical solutions.
• Manage incident tickets effectively, categorizing and prioritizing them, ensuring clear communication with affected parties, and performing follow-ups to guarantee resolution satisfaction.
• Execute setup and configuration tasks for computers and mobile devices, manage supply inventories such as computer and printer peripherals, and engage in desktop support projects.

Job Requirements

• Demonstrated professional etiquette and the ability to maintain composure and effectiveness in a fast-paced environment.
• Proven ability to exercise good judgment in implementing IT best practices and making decisions that align with organizational objectives.
• Strong listening skills with a track record of effectively understanding user needs and translating them into actionable solutions.
• Advanced problem-solving capabilities, with a knack for identifying and addressing the root cause of technical issues.
• Self-motivated with the ability to work independently, managing time and resources effectively without constant supervision.
• Adept at researching and rapidly developing new skills to stay current with evolving technology trends.
• Detail-oriented with a focus on implementing and maintaining processes that ensure accuracy and efficiency in IT operations.
• Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to a non-technical audience.
• Capacity to manage and prioritize multiple tasks and projects to meet deadlines and organizational goals.
• Strong interpersonal skills, with the ability to collaborate effectively with team members across different departments and functions.
• Willingness to provide support outside of standard working hours, if necessary, to perform system updates, address urgent issues, or meet project deadlines.

Job Type: Full-time

Pay: $25.00 - $34.00 per hour

Work Location: In person