Job details

Vacancy Type

Remote
Pay

$18.69 - $34.62 an hour
Shift and Schedule

Weekends as needed
Remote Jobs

Remote IT Jobs

Description

Benefits

401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Flexible spending account
Health insurance
Health savings account
Paid sick time
Parental leave
Relocation assistance
Tuition reimbursement
Vision insurance

Team Name:

Job Title:
IT Support Engineer I

Job Description:
Blizzard Entertainment is looking for a self-motivated and skilled IT Support Engineer. Blizzard Desktop specialists are the first line of support for all IT-related issues. Job duties would include building, configuring, deploying, monitoring, modifying, and repairing local and remote computers. An ideal candidate would have expertise in PC and Apple hardware and would also possess a high level of experience in troubleshooting both Windows and Mac operating systems, networking issues, and have exceptional customer service skills.

Responsibilities

Provide support to end users on a variety of IT related issues. Identify, research, and resolve technical problems. Manage support through ticketing, email, and other types of requests for technical support. Document, track, and monitor problems to ensure a timely resolution. Manage ticket request and follow-up with users. Install and maintain Windows and Mac operating systems (OS). Troubleshoot PC hardware and software.

Requirements

Customer Service

Outstanding customer service skills
Strong written and verbal communication skills, including the ability to communicate and present complex issues and analyses in an effective manner
Good organization and time-management skills
Reliability and dependability
"Can do" attitude

Technical

Extensive PC hardware experience (ability to build, diagnose, and repair computers; strong troubleshooting skills)
Advanced knowledge of installing, maintaining, and troubleshooting Windows 7, 10, 11 and Apple OSX
Basic to intermediate knowledge of network technologies (TCP/IP, DNS, DHCP)

Other

Willingness to work weekends if needed
Dedicated individual with little supervision
ITIL knowledge and experience
Passion for gaming & technology

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to [email protected] General employment questions cannot be accepted or processed here. Thank you for your interest.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics.

Rewards

We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including:

Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
401(k) with Company match, tuition reimbursement, charitable donation matching;
Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.

Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company. You can learn more by visiting https://www.benefitsforeveryworld.com/.

In the U.S., the standard base pay range for this role is $18.69 - $34.62 Hourly. These values reflect the expected base pay range of new hires across all U.S. locations. Ultimately, your specific range and offer will be based on several factors, including relevant experience, performance, and work location. Your Talent Professional can share this role’s range details for your local geography during the hiring process. In addition to a competitive base pay, employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed.

Table

Adress

Irvine, CA 92618

Gallery

Company Description

About Us

At Blizzard Entertainment, we pour our hearts and souls into everything we create. We embrace our core values every day so that we can continue creating epic entertainment experiences for all our players. It doesn’t matter who you are or where you’re located—if you’re a member of our evolving and vibrant community, working with us at one of our offices around the globe, or taking a piece of Blizzard with you into space—you’re welcome here.

Life at Blizzard
By nature, Blizzard culture is constantly evolving. It reflects the collective values, beliefs, passion, and philosophies of our employees. We’re committed to the exploration of creativity, to understanding that true success is a collaborative effort, and to embracing the challenge of making epic entertainment experiences a reality.

Find your people. Build your craft.
We like to say it takes a Blizzard to make a Blizzard game. It's because everyone plays a part in bringing our franchises and products to life. It's why every team appears in our game credits. We have wide selection of jobs extending far beyond traditional game creation roles. To craft entertainment experiences, we rely on a well-rounded team of many disciplines, including a few you probably wouldn't expect. We're busy building what's next; check out our openings and see where you fit best!

Early Careers
Activision Blizzard is committed to growing the next generation of industry leaders. Our Early Careers programs offer incredible student opportunities across the organization. You could get involved in anything from the technical side of game creation to market analysis, to financial modeling. Whatever your passion is, you can spend anywhere from 8 weeks to 6 months getting under the skin of it, exploring our industry and learning from some of the best people. You can even do a Master Thesis or Vocational Internship with us.
Blizztern

Blizzard's Summer Blizztern Program gives students the opportunity to work directly with development teams and business operations departments to gain hands-on experience. For 12 paid weeks every summer, interns embed themselves with our teams to learn, collaborate, and contribute to the intensity and fun of creating epic entertainment. Our US internship application season runs from September to December every year. Due to the high volume, we only accept applications during this open submission period.

Perks & Benefits
Benefits & Insurance 401(k) Savings Plan Health Insurance (Medical, Dental and Vision) Sitter City and Elderly Care Paid Vacation, Holiday and Personal Float Days Health Savings and Flexible Spending Accounts Employee Assistance Program Family and Medical Leave College Savings Plan Bereavement Leave Paid Sick Leave Benefits Business Accident Insurance Short and Long-Term Disability Insurance Supplemental Legal and Life Insurance Jury Duty and Military Leave Work / Life Balance Campus Facilities: Fitness Center and Locker Rooms Basketball and Sand Volleyball Courts Blizzard Theater and Museum Adjacent Running and Bicycle Trail System On-site Car Wash Service Team Lounges and Gaming Areas Blizzard’s Boars Nest Café Healthy Eats - Subsidized Eats, Brewed Starbucks Coffee, FroYo Station, Salad Bar & More Onsite Classes and Programs: Blizzard’s Annual 5K and 10K Runs On-site Boot Camp, SuperXFit and Muay-Thai Classes On-site Yoga and Running Program Smoking Cessation Courses, Weight Watchers Access Wellness Incentive Program — Blizzard Subsidized Programs Rideshare Program — $$ to All Eligible Participants Wellness for the Body Pets on Campus — Bring Your Best Friend to Work Ships Counselor — Free Onsite EAP Counselor FitBit Healthy Incentive Program — Earn $$ While You Step Active Ergonomics Program — Standing Desks and more On-site Massages and Chiropractor On-site Mobile Salon Service Wellness for the Mind Education Tuition Reimbursement Program — $$ Expand Your Career Headhunter Employee Referral Program — $$ for Employee Referrals Blizzard Academy — Product dev-focused skills training (Maya, Drawing, etc.) Learn and Grow Program — Professional skills and training for all career levels Lunch-n-Learn Series — Various topics presented in the Blizzard Theater Note: Some programs and classes are employee paid. Games & Campus Events Games & Loot: Free World of Warcraft Subscription and Digital Add-Ons Free Collectors, Standard, and Digital Editions of all Blizzard Games $500 in annual Battle.net Codes to Spend on Games, BlizzCon, Swag and more Free and Discounted Activision Games — Destiny, Call of Duty, Skylanders, etc Early Access/Beta to all Activision Blizzard Titles Tons of Swag and Loot Campus Events: BlizzCon — free employee access and discounted tickets for friends and family Show-N-Tell Events — sneak peek into all our games and projects Game Launch Celebrations — champagne toasts and BBQs Food Truck Rush — monthly foodie’s delight Circle of Honor Service Awards — steins, swords, shields, rings, and helms (oh my!) Game Franchise Parties — celebrating game launches and milestones Campus Holiday Events — special events, like our Halloween costume contest and friends & family campus trick or treat Annual Holiday Party — epic in every way you can imagine...seriously

Company Details

Headquarters
Irvine, CA
Employees
1,001 to 5,000
Industry
Computers and Electronics

IT Support Engineer I