IT Support Technician

Benefits

• Health insurance

Full job description
This position provides a primary level of support to our internal customers- our employees. The IT Support Technician position provides technical assistance to internal users and will be required to perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and applications meet company and user requirements. The IT Support Technician ensures that computer equipment devices including printers, computers, networking connections, gates, security equipment, and other site-specific hardware/software is configured to conform to established guidelines and specific software uses. This includes taking on problems and resolving them via telephone, in-person, e-mail or through remote access. They will also be required to document and tracks each issue in electronic help desk ticketing system. The IT Support Technician may also be required to coordinate with vendors on warranty related defective products and conduct regular computer orientation training for internal office users. This position often requires the individual to be the authority on issue resolution and the work closely with individuals located throughout the U.S.

Requirements Include:

• Networking Knowledge
• Computer Hardware/Software Troubleshooting
• Printer Troubleshooting
• Windows OS Troubleshooting/Maintenance
• Outstanding Client Service
• Knowledge of Security Systems (DVR/NVR)

Employment Qualifications:

• 1-2 years of Help Desk Support
• Knowledge of Computer Hardware, Software, and Operating Systems (Windows 10 & 11)
• Knowledge of Office365 Suite (Web-based and Desktop Platforms)
• Experience Troubleshooting and Resolving Technical Issues
• Familiarity with Help Desk Ticketing Systems and Customer Support Software
• Ability to provide Courteous and Efficient Customer Service
• Excellent Communication skills (both written and verbal)
• Strong Problem-solving and Technical Abilities
• Basic knowledge of IT Security and Data Privacy Principles
• Ability to work Independently and as part of a Small Team
• Organizational & Time management Skills and Ability to Prioritize Tasks Effectively
• Willingness to Continuously Learn and stay updated on Technology Changes
• Availability to Support Mountain and Pacific Time Zone Locations

Physical Demands:

While performing the duties of this job, the employee is frequently required to stand, walk, sit and talk or hear, use hands to finger, handle, or feel; reach with hands and arms; climb or balance. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close vision, distance vision and ability to adjust focus.

Work Hours /Locations:
This role is a fully remote position limited to the States where NSA currently operates Corporate Entities.
Eligible Remote States: Alabama, Arizona, Colorado, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nevada, New Mexico, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah.

You will be expected to comply with our remote work policies. Our corporate office is in the mountain time zone. You will be expected to work a reasonable day shift consistent with our corporate office hours. Occasional travel may be required. You may optionally opt to work fully on-site or in a hybrid arrangement in either of our corporate office location instead. Both offices are located near Greenwood Village, CO.

Compensation Range:

$50,000-$62,000 Annual Salary

Benefits:

National Storage Affiliates Trust offers full-time employees a comprehensive benefits package, including: 100% Employer paid medical.

NSA OP, LP is an equal opportunity employer. Employment and promotional decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a covered veteran or any other basis of discrimination prohibited by applicable local, state, or federal law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

Visa sponsorship is not currently available. Only permanent residents and US citizens will be considered.