IT Systems Analyst

Job Description
IT Systems Analysts will provide one-on-one customer support on all MSP applications and services. This position will also provide new customer installation and configuration support for MSP services. IT Systems Analysts must be self-starters and have the ability to work with 80% autonomy. Primary requirements are listed below.

Responsibilities

• Install and maintain IT equipment
• Provide call in phone support service on all customer equipment and applications
• Provide Level 2 phone, email and potential on-site support to all customers
• Assist in maintaining and responding to a 24/7 automated alarm alert system to include all data center services for data center employees, including on-call rotation
• Attend company sponsored regional conferences and training courses to stay current with new and emerging technologies
• Assume technical lead on customer installs, including but not limited to servers, applications firewalls, backup services, switches, PCs, cabling and video conferencing equipment
• Possible site visits to multiple customer locations
• Preventative maintenance on all internal and customer IT equipment
• Additional duties may be assigned
• Overtime work may be required

Knowledge & Experience

• Associates or Bachelor's degree in Information Technology or equivalent experience is required
• Security+, Network+ or equivalent experience is preferred

Experience with the following operating systems is necessary:

• Windows 10, 11; Server 2019, 2022

Experience with the following is preferred:

• Microsoft 365, Azure
• Standard MSP tools
• PC troubleshooting and repair
• Server configuration and troubleshooting
• Network connectivity troubleshooting
• Router, switch, firewall configuration and troubleshooting

Working knowledge of:

• TCP/IP
• Microsoft Active Directory
• Microsoft Hyper-V

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Work Location: In person