IT Wiring & Install Technician (w/$750.00 on boarding spiff!)

IT Wiring & Install Technician

We are interested in qualified hardworking candidates to join our installation team!

Full Service Network is a privately held telecommunications services carrier founded on the principals of providing outstanding service while embracing competitive rates for its customers. We are a Network Service provider delivering dedicated internet, voice services, physical phone systems, and specialized IT services to our business customers across the state and region. For three decades it has been a market leader for business and residential customers across Pennsylvania. Our team of Commercial Installers travel to businesses of diverse sizes to install our products and services as well as make repairs across Western Pennsylvania and portions of Ohio and West Virginia.We embrace innovation and a high growth environment and are an employer of choice in the Pittsburgh market.

The Company assigns our Technicians uniforms and a company vehicle after initial training. Loaded with various IT supplies, the company vehicle is used to visit appointments generated by our dispatch operations center. Through their customer visits our technicians service afull range of telecommunications products and services in a fast-paced and professional manner. There is an expectation for working efficiently on your own and within teams of other technicians.

Salary for the position advances with knowledge and experience. The role is expected to perform successfully with and without direct supervision.

Full Service Network offers a comprehensive benefit package inclusive of health, dental, vision, PTO, STD/LTD, life insurance and holidays. Salary is commensurate with experience anticipating a competitive overall compensation package. Full Service Network also has an extremely robust 401k plan and employer match.

Full Service Network has been singled out by Pittsburgh Post Gazette’s Pittsburgh Top Workplaces award as well as bestowed Pittsburgh Business Time’s Best Places to Work in Pittsburgh. FSN’s CEO also was awarded Top 10 CEO’s by Pittsburgh Business Times.

Core Installation Technician Responsibilities

• Fundamentals include Internet installation and troubleshooting, inside telephone PBX & hosted system installations, telephone line and jack repair, network maintenance, and computer work
• Routinely setting up and configuration of wireless routers, Ethernet switches, and other common telecommunications equipment, and pulling new wire runs.
• Proactively identify customer dissatisfaction and any customer pain-points with prompt relay back to the office team that manages the account.
• Maintain an accurate, organized and up to date truck inventory making full use of our computer systems
• Thoroughly document each visit through the company’s CRM
• Provide clear, concise, and accurate verbal communications to customers
• Demonstrate the use of business phone features when needed.
• Always display a professional demeanor, both with customers and co-workers.
• Adapt to changing priorities, adopt modern technology and implement process improvement methods.
• Communicate mannerly with our customers on each visit.
• Perform some miscellaneous lifting, packing, unpacking, and general operational duties.

Core Education, Experience, Abilities & Skills

• Associates degree, applicable military training, or some degree of continued education or training after high school.
• Demonstrated strong technical abilities
• Comfortable communicating with customers
• Exposure to telecommunications in general. This may include prior telecom work experience, or you may simply be a fan and heavy user of wireless, IM, or other communications methods, etc.
• Ability to troubleshoot client configurations identifying failures followed by developing and executing a repair plan with little or no guidance.
• Maintain a Valid Driver’s License
• Proficient in the use of PC desktop computersincluding the expertise with commonly available software such as Word and Excel.
• Ability to work in the Pittsburgh market weekdays approximately 8:00 a.m. and continuing to 5:00 p.m., with the position requiring extra time to support larger installs on evenings or weekends.
• Comfortable with wearing professional uniform
• If you lack Telecom experience, then we require a demonstrated ability and genuine desire to learn innovative technology.

Level

Entry to Mid-Level

Starting Salary $24.00 to $26.00 per hour based on any prior experience with merit increases. $750. onboard bonus! (Paid in stages over time. See offer letter)

Employment

Full Time

Industry

Information Technology & Services, Internet, Telecommunications

Job Function

Outside Internet & Phone Installation Technician

To advance your interest in this position please furnish your resume via email to:

Brooke Moran, Senior Supervisor

Applications are reviewed and acted on by FSN Services Corporation. All employees are employees of FSN Services Corporation. FSN Services Corporation is committed to equal employment opportunity and providing reasonable accommodations to applicants with disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Describe any post-High School education you have obtain or certifications you have earned.

License/Certification:

• Driver's License (Required)

Work Location: On the road