Job details
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Vacancy TypeRemote
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Pay$33,300 - $74,400 a year
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Shift and ScheduleHolidays, Weekends as needed
Description
About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The Role
This customer facing position is part of the mandated 7x24x365 Fraud Center. This position monitors, detects, and investigates fraudulent activity on the Lumen network using various systems and tools. Conducts in-depth fraud investigations and calling pattern analysis to protect Lumen revenue. Performs root-cause analysis, risk assessment, identifies fraud patterns, and takes corrective action to limit exposure to international or domestic fraud and/or abuse impacting customers or Lumen network. Position performs critical duties associated with mitigating real-time incidents related to illegal robocall/callerID fraud schemes, call annoyance, Telephony Denial of Service attacks (TDoS), or emergency call search events. Position also performs critical duties associated with real time incident management of UNICall functions (Safety and environmental, corporate security emergency calls, Cyber incident response team, bomb threats, theft and vandalism, and disaster preparedness)
Coverage Shift: 3rd shift – [Tuesday - Saturday 11pm - 7am], including Weekends and Holidays
What We Look For in a Candidate
Qualifications:
- Associates Degree or equivalent required and 2 years of Telecom or Fraud related field.
- Must have the ability to interrogate customers and choose a course of action based on investigative results.
- Must have strong analytical and problem-solving skills.
- Must have excellent verbal and written communication skills.
- Must be flexible and able to quickly adapt to changes and prioritize tasks/responsibilities.
- Strong PC skills with Microsoft Office suite of products-MS Word, Excel, Access, Outlook.
- Success in this position requires the ability to manage multiple responsibilities efficiently, proficiency with a wide array of systems and applications, the ability to be analytical and decisive while understanding the impact decisions have to a customer, a victim and to the corporation.
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Range
Salary Min :33300
Salary Max :74400
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.